If the BJ's gift card balance tool won't load your gift card balance, or if it shows the wrong balance, you need to determine what's gone wrong and fix the problem before using your BJ's gift card again. There are a few things you can try, including double checking the gift card number and the PIN, checking your internet connection, reporting the problem to BJ's, and checking for signs of theft.
If you have a BJ's Wholesale Club gift card, you can keep track of the balance remaining on the card with the BJ's online gift card balance tool. If you tried using it and it couldn't find your gift card or if it displays an incorrect, low balance, something has gone wrong with your card or with the tool. You need to figure out what and take care of the problem before you try to use your BJ's gift card again. This article will teach you what to do.
The first thing to try depends on whether or not the BJ's gift card tool is working. If it is working but can't find your gift card in its system, double check the numbers you entered into the tool, in case you entered one or both of them incorrectly. If you have a physical BJ's card, find the gift card number on the back of the card. Scratch where it says "Scratch here" to reveal the PIN. If you have a digital gift card, look in the delivery email for the numbers.
If, on the other hand, the tool won't work at all, the problem could actually be your internet connection. If your computer has become disconnected, the gift card tool can't fetch information from the BJ's server. Check the connection. If you still have an internet connection, the problem is probably somewhere in BJ's server. All you can do is wait for the tech people to fix the problem. If they don't, the company might not be aware that the problem exists. Reporting it to a customer service agent could help.
If BJ's tool shows that your card doesn't have anything left on it and you haven't spent the entire balance, you could be the victim of a crime. If you have a physical BJ's gift card, make sure that it hasn't gone missing. If you can't find it, the odds are pretty good that someone stole your card and spent all the money you had on it.
If instead your BJ's gift card is a digital one, log into your BJ's account and look through your purchase history. If you find one or more transactions that you didn't make, paid for with your gift card, then someone got your card numbers and used them, and your account may even have been hacked. You should change the password just in case.
If you think you were the victim of a crime, you might want to report it to your local police department, though the odds of them returning your money are pretty bad. You should make a report to a BJ's customer service representative, though. It's best to make that report during normal business hours, because you might need to involve people from technical support or other departments.
If you have something to report, or if you need help figuring out your problem with your gift card balance, you can reach a BJ's customer service representative on the help forum or by phone.
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