If you placed an order on BJ's website for delivery, and if that order is late, the first thing to do is make sure you filled the order form out correctly. Then check for notifications on the Instacart app. The problem could have happened before it was shipped, though. In that case, you will need to contact BJ's.
When you shop at BJ's online shopping portal, you can get your purchases delivered to you. They will usually be delivered on the same day you place your order, sometimes even within a couple of hours. If you used this delivery service but now find that your order is late, you need to know what you can do to fix the problem.
BJ's doesn't actually make its own deliveries. Instead, it uses Instacart for deliveries of groceries and other food orders. Unfortunately, it does not deliver electronics, furniture, and other large non-food items. So if your order is late, you will probably need to deal with Instacart, rather than BJ's, at least at first.
However, before you do, go back to the BJ's website and take a look at your order instructions. Make sure you filled everything out properly, particularly your address. Also, if there are any special instructions you need for the delivery, such as using the back door, make sure that you included them in the delivery instructions section. If you forgot something important, contact Instacart directly and explain that you made a mistake in your delivery order and need to inform the driver of the correct address or instructions.
Open the Instacart app and make sure you have notifications turned on. If your delivery driver is caught in traffic or unable to find your home, they should send you a notification or request for additional instructions via the app.
If Instacart notifications can't solve the problem, or if you made a mistake when placing your order, contact an Instacart customer service representative for assistance. You can reach one over the phone or on the help forum.
It's possible that the problem happened at BJ's, before your order was even sent out for delivery. If you think that this was the case, you can reach a BJ's customer service representative on the help forum, in chat, or over the phone.
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