If your Amazon Prime delivery is late, you should first check or track your order and find out where it is. You can get many perks if your delivery is late. After confirming the location of your order, you should contact customer service if you have not received your order. You can do so via email, live chat or phone.
What Do I Do If My Amazon Prime Delivery Is Late?
Despite being the largest online retailer in the world, Amazon is renowned for its fast shipping. However, even the best sometimes make mistakes and Amazon deliveries can be late.
Amazon Prime delivery is a subscription program where members pay $119 every year for expedited deliveries. Therefore, a late Amazon Prime delivery defeats the purpose of being in the program and paying the fees.
Unfortunately, Amazon Prime does not have a refund policy available for late orders. The only thing you can do in this case is find out what has happened to your delivery.
However, you can contact Amazon and get compensated in other ways if the delivery does not arrive. You could be refunded in Amazon store credit or other perks.
Amazon Prime Policy
Although, Amazon Prime does not have an official refund policy, there are testimonials from many customers about them receiving a month-long free membership to the program when their deliveries were late.
The additional month was typically given in the form of a deadline extension by one month.
Late deliveries in this case are those that were late by two days or more. However, as long as the delivery does not arrive in the timeframe stipulated by Amazon, it is considered a late delivery; even though it was late by only a few hours.
There is no substitute to receiving your order in time but there have been great perks offered to customers as a result of a late delivery. In some cases, customers have received Amazon gift cards worth up to twenty dollars in reparation.
In other cases, customers have received discounts of up to twenty percent on their Amazon Prime membership. Amazon offers these perks for late deliveries at their own discretion. Hence there is no uniform policy against all late deliveries.
Your behavior on Amazon and previous violations have an inclination on the type of perks you will receive from Amazon due to a late Amazon prime delivery. Therefore, it helps to keep your record with Amazon clean.
What to Do
The first thing you should do when your Amazon Prime delivery order is late is to find out where it is. You can do so by tracking your Amazon order.
It should be relatively easy to do so from your Amazon Prime account. If on the other hand you know which courier is transporting the package and have the tracking information, you can use their site to track your delivery.
If it states that your delivery should have arrived but it has not, then you should visit the Amazon help page and find a way to contact customer service.
Contact Customer Service
There are various ways to contact Amazon customer service. If you go to the Amazon Contact Us page, you will be presented with the option to chat live with a messaging assistant from Amazon.
The live chat is a quick and easy way to contact Amazon customer service and find out more information about your delivery. You can also find the link to Amazon customer service live chat here.
Sending Amazon customer service an email is a fantastic way to contact them as well. However, it is slower than the live chat since communication is not in real time.
When you send the email, you should be concise and include as much information about the order as possible. You can find the Amazon customer service email address here.
The best way to contact Amazon customer service about a late Amazon Prime delivery is to call them. It is very fast and you will be speaking with a live customer service representative. You can find the phone number here.
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