In a nutshell: Customers who booked hotel accommodations on Agoda have the option to change bookings through the website or booking confirmation email. Depending on the property's policy, changes like date modifications, cancellations, or special requests may
Customers who recently booked hotel accommodations in Agoda can change their bookings via the website or through the booking confirmation email sent to them. Depending on the property's booking policy, you may be able to change the dates, cancel the booking, or send a special request. If you wish to modify your booking, read this article for the step-by-step guide.
Look for the booking confirmation email from Agoda and tap Manage My Booking. You'll be taken to your account and given options on what you can edit about your booking with Agoda.
You may need to log back into your account.
Once on the booking confirmation page, scroll down to see your options for managing your booking. To change the date, tap Change Dates just below the property photo on the booking confirmation page.
You'll know if it's possible to change the booking dates. If not, you'll find a message that says it's impossible to change the booking date for a particular booking.
If you can, follow the on-screen instructions on how to change the booking dates.
To change the guest names, scroll down and tap Manage Guests beside Guest Information.
Follow the on-screen instructions to manage guests' names. If you prefer to cancel the booking, just tap Cancel my Booking and follow the instructions.
If the booking is for a Pay Later option, you may also be able to change the credit card details. Just tap "change credit card to be charged" and follow the instructions.
If you need anything else about your booking, just scroll down to see your options.
If you have property-related questions or a special request, contact Agoda's Customer Service to make the changes. To open the chat feature, just tap Contact Agoda Customer Service.
See the options and tap Special Request, or whatever you'd like to change about your Agoda booking. Follow the on-screen instructions to successfully make the changes.
Agoda also offers its customers a reduced price for bookings through its Best Price Guarantee. If another vendor offers the same booking on the same date at a lower price, you can contact Agoda. Take a screenshot and send it to Agoda. They can either give you a reduced price or offer the difference as a credit you can use in your future bookings. If you still have questions about your Agoda booking, please get in touch with Customer Support.
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