In a nutshell: Is your United Airlines flight canceled? If you’re already at the airport, use a self-service kiosk inside the terminal to view available rebooking options. You can also speak to a United Airlines agent; just present your boarding pass and ask about the next available flight. If you have a connecting flight, be sure to mention it so staff can provide you with the best possible alternatives. If rebooking isn’t feasible, United Airlines may offer other options, such as travel vouchers. If your flight has been canceled, continue reading this guide for step-by-step instructions on what to do next.
Is your United Airlines flight canceled? If you’re already at the airport, use a self-service kiosk inside the terminal to view available rebooking options. You can also speak to a United Airlines agent; just present your boarding pass and ask about the next available flight. If you have a connecting flight, be sure to mention it so staff can provide you with the best possible alternatives. If rebooking isn’t feasible, United Airlines may offer other options, such as travel vouchers. If your flight has been canceled, continue reading this guide for step-by-step instructions on what to do next.
When a flight is disrupted, United Airlines typically works to rebook affected passengers to help them reach their destination as soon as possible. If you have the app, open it and go to the Rebooking Options section to view available alternative flights. You can also sign in to your account on the United Airlines website to see your rebooking options. Select your preferred flight and follow the on-screen instructions to complete the process.
If the initial rebooking options don’t fit your schedule, check for other available flights. In most cases, you can rebook a canceled flight at no additional cost. If none of the options work for you, proceed to the next step for further assistance.
Are you still at the airport? If the kiosks are crowded, consider calling United Airlines Reservations directly using the 1-800 number provided.
Before calling, have your flight confirmation number ready, as a representative will likely ask for it. Let them know that you’ve reviewed the available rebooking options and that they don’t fit your schedule. The representative may be able to offer additional alternatives or provide travel credits or vouchers, depending on your situation.
If you’re unable to call or the airport is too crowded, you can also chat with a United Airlines agent online. Visit the website and click Chat With Us to connect with a representative.
Once connected, inform the agent that your flight has been canceled and ask about rebooking options or whether you’re eligible for travel credits or vouchers.
When a United Airlines flight is cancelled, customers can also request a refund. To do this, you must fill out the refund form completely. Start by adding your flight, then select the item you'd want to refund. Then, follow the instructions on the next page.
If you wish to check the status of your refund, proceed to the next step.
To check the status of your refund, enter your last name and either your tracking number or ticket number. Then, click Check Status. Noted that United Airlines may also reach out if they need more information from you.
You may be able to avoid flight cancellations by booking non-stop flights or by choosing early morning flights. Cancellations are also more frequent during summer or peak travel times. If you're traveling internationally and have incurred expenses due to the flight cancellation? You may also be able to get compensation for this by submitting a claim. To submit a claim, use this and find your country. Fill out the form completely. And follow the on-screen instructions to submit the claim successfully. Do you have other questions on what to do when a flight is cancelled? Contact Customer Support today.
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