A:Not at this number; hours here are Mon-Fri 7:30am-8pm, Sat 8am-7pm, Sun 9am-2pm EST.The least busy day is Wednesday, and the most busy day is Monday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Friday, and the shortest are on Wednesday.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Wave Broadband phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0, then 0# when it asks for your phone number
Below are some clips we've found from Wave Broadband's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"You can say phone number, account number, or if you don't have an account, just say new customer."
Excerpt from a call with Wave Broadband
Tuesday, April 2, 2024 10:39 PM
They may need to look up your account
"Thank you for calling Astound Broadband.
Powered by WAV. For your Internet, cable TV, and telephone services.
How would you like to look up your account?"
Excerpt from a call with Wave Broadband
Tuesday, April 2, 2024 10:41 PM
What are the hours and when should I call?
Wave Broadband operates the call center for this 866-928-3123 phone number Mon-Fri 7:30am-8pm, Sat 8am-7pm, Sun 9am-2pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 300 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Wave Broadband phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Wave Broadband staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Wave Broadband is Wednesday.The most busy day to call is Monday.Again, this is based on a sample of 300 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Wave Broadband is Wednesday.In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this Wave Broadband number, but it is also the day with the shortest hold times.
Why call this Wave Broadband number?
Below is a sample of recent calls to Wave Broadband, and their purpose. Are any of these similar to the reason you are trying to call?
Internet connection troubleshooting: "I'm having trouble getting my Internet and it's happened, like, at least once a week."
- From a call lasting 4m 26s , Mar 31, 2024 9:45 PM
Internet connection issue: "My Internet just quit working, it's flashing red, and we've tried resetting it, but it still won't work."
- From a call lasting 7m 1s , Feb 17, 2024 6:53 PM
Internet connection issue: "Reset my modem."
- From a call lasting 4m 3s , Jan 13, 2024 8:28 AM
More Ways to Contact Wave Broadband Customer Service
There are of course other ways to contact Wave Broadband customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Wave Broadband customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Wave Broadband's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Wave Broadband agent. This phone number is Wave Broadband's best phone number because 1,800 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-928-3123 include and other customer service issues. Rather than trying to call Wave Broadband first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Wave Broadband has 1 phone number. It's not always clear what is the best way to talk to Wave Broadband representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Wave Broadband. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Wave Broadband. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.