Wave Broadband Customer Service

Phone Number & Contact Info

Wave Broadband's Best Phone Number

866-928-3123
Toll-free·Calls Customer Service·Most popular Wave Broadband number
Q:

How do I talk to a live human at Wave Broadband?

A:Press 0, then 0# when it asks for your phone number
Q:

Does Wave Broadband offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7:30am-8pm, Sat 8am-7pm, Sun 9am-2pm EST. The least busy day is Sunday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Wednesday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Wave Broadband phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0, then 0# when it asks for your phone number
Below are some clips we've found from Wave Broadband's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to say or enter information

"You can say phone number, account number, or if you don't have an account, just say new customer."
Excerpt from a call with Wave Broadband
Saturday, May 18, 2024 4:35 PM

They may need to look up your account

"I still didn't catch that. Let's try it this way. To look up your account using your phone number, press one."
Excerpt from a call with Wave Broadband
Saturday, May 18, 2024 4:35 PM

The first phone menu

"Thank you for calling Astound Broadband. How would you like to look up your account? By phone number or account number, or you can say new customer. Again, how would you like to look up your account? You can say phone number, account number, or if you don't have an account, just say new customer. I still didn't catch that. Let's try it this way.
To look up your account using your phone number, press one.
To use your account number, press two.
If you're a new customer, press three."
Excerpt from a call with Wave Broadband
Saturday, May 18, 2024 4:35 PM

What are the hours and when should I call?

Wave Broadband operates the call center for this 866-928-3123 phone number Mon-Fri 7:30am-8pm, Sat 8am-7pm, Sun 9am-2pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 57 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Wave Broadband phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Wave Broadband staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Wave Broadband is Sunday. The most busy day to call is Wednesday, which averages 333% more phone calls by comparison. Again, this is based on a sample of 57 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Wave Broadband

In summation, the best day to call Wave Broadband is Tuesday.

Why Customers Call Wave Broadband

If you have time to do a bit of reading before you call Wave Broadband, we recommend you read over some of our problem-specific articles.

What is Wave Broadband's coverage area?

Wave Broadband's coverage area spans across the West Coast, serving customers in California, Oregon, and Washington. With a strong presence in major cities such as San Francisco, Seattle, Portland, Sacramento, and more, Wave Broadband offers its reliable and high-speed internet, cable TV, and phone services to a vast number of residential and business customers. Whether you are located in an urban center or a suburban area, Wave Broadband aims to connect you with the digital world. As a leading provider in the region, Wave Broadband constantly invests in expanding its coverage and enhancing network infrastructure to ensure a seamless and robust internet experience for its customers.

What is Wave Broadband's cancellation policy?

Wave Broadband's cancellation policy allows customers to cancel their services at any time. There is no contract requirement or early termination fee associated with canceling services. To initiate the cancellation process, customers need to contact the Wave Broadband customer service team either by phone or through their online portal. Customers should be prepared to provide their account information and the specific services they wish to cancel. Upon cancellation, customers may be required to return any leased equipment, such as modems or cable boxes, to Wave Broadband. It is important to note that customers will still be responsible for any outstanding balances or charges incurred prior to canceling their services.

Is there a contract required for Wave Broadband services?

No, there is no contract required for Wave Broadband services. We understand that flexibility is important to our customers, so we offer our services on a month-to-month basis. This means you have the freedom to cancel or change your plan at any time without any early termination fees or penalties. Whether you're signing up for internet, TV, or phone services with Wave Broadband, you can enjoy our reliable and high-quality offerings without the commitment of a long-term contract. We're committed to providing convenience and transparency to our customers, allowing them to have control over their services and ensuring a hassle-free experience.

Top Wave Broadband customer service problems

Click the link above to get answers to just about any Wave Broadband customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Wave Broadband, and their purpose. Are any of these similar to the reason you are trying to call?
TV connection problem: "I'm having issues with one of our TVs in the house."
- From a call lasting 6m 24s , May 18, 2024 4:35 PM
Internet connection troubleshooting: "I'm having trouble getting my Internet and it's happened, like, at least once a week."
- From a call lasting 4m 26s , Mar 31, 2024 9:45 PM
Internet connection issue: "My Internet just quit working, it's flashing red, and we've tried resetting it, but it still won't work."
- From a call lasting 7m 1s , Feb 17, 2024 6:53 PM
Internet connection issue: "Reset my modem."
- From a call lasting 4m 3s , Jan 13, 2024 8:28 AM

More Wave Broadband Customer Service Contacts

There are of course other ways to contact Wave Broadband customer service besides the phone. Below we list the best ones, by medium.

Wave Broadband Customer Help Desk / Web Support

wavebroadband.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Wave Broadband customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Wave Broadband's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Wave Broadband agent. This phone number is Wave Broadband's best phone number because 1,800 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-928-3123 include and other customer service issues. Rather than trying to call Wave Broadband first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Wave Broadband has 1 phone number. It's not always clear what is the best way to talk to Wave Broadband representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Wave Broadband. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Wave Broadband. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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