Vimeo Customer Care on Twitter

Getting Vimeo's Attention on Twitter by GetHuman

@Vimeo
Customer Twitter Account
Usually replies within: 100 hours
Best time to tweet: ~9:30am
#1 of 3 contacts
479 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Vimeo

When displaying a video after the video is played the viewer gets to see all uploaded v...
I need a refund i put in a request not sure if i did it right website took me to differ...
I dont use vimeo it charged me **.** i need a refund
Forgot to cancel my subscription
Hello, I need to refund my Plus subscription paid today, please.
I mistakenly bought a subscription to Vimeo, thinking I had to in order to watch a prog...
JAI ETE PRELEVER D'un montant de **.** pour un abonnement vimeo ALORS QUE JE N'utilise...
I just received an email concerning the renewal of my account which you deleted.*I cann...
My name is Quynh, I used to use a vimeo pro free trial package on Vimeo on last Sep...
Hi, I’ve been charged for Vimeo and I really didn't use the app and unsubscribed before...
Sir I am vemio pro member all my users have saved my paid vedios in offline mode on vem...
i need to cancel a video online ive purchased because vimeo said my inform was decline...
I closed my account thinking the refund would follow automatically. Now it seems I have...

Get help with my issue

Vimeo Twitter-based Customer Help - Stats

Twitter @ Handle@Vimeo
Call-back availableNO
Best hours24 hours, 7 days
Right time to tweet them9:30am
Expected reply tweet100
Issue turnaround time157
Rank (amongst all ways to contact)1
Legibility of messaging76%
Customer service rating81%
Customer votes479
Information last updatedSun May 09 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

Vimeo Customer Service through Twitter

Vimeo is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Vimeo will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Vimeo your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Vimeo that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Vimeo's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Vimeo

Of the 3 way(s) to get in touch with Vimeo, customers like you claim that the best one is the @Vimeo option. From this page you can easily access all the possible contact information options for Vimeo as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Vimeo? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Vimeo

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