Vimeo Customer Service

Phone Number & Contact Info

No customer service phone number
Despite not having a phone number, there is a way to access Vimeo customer support.

How do I contact Vimeo customer service?

A:Vimeo does not have a customer service phone number, but you can contact them through live chat, email, X / Twitter, or their website.
Some customers prefer live chat even to a phone call. The full list of ways to contact customer service are listed below, and the Editor also left some notes that might be helpful.

Does Vimeo offer 24 hour customer service?

A:Not by phone. But you can contact Vimeo 24/7 using other methods. Below is a list of customer service channels and hours.

How to contact Vimeo Customer Service

There are other ways to contact Vimeo customer service besides the phone. Below we list them by medium, from most to least popular.

Vimeo Customer Service Live Chat

vimeo.zendesk.com - Customer Service
Use this link to connect with customer service via chat
24 hours, 7 days
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Vimeo provides this option.

Vimeo Customer Email Addresses

support@vimeo.com - Customer Service
Customer service email support
24 hours, 7 days
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Vimeo will reply our your email.

Customer Service on X (formerly Twitter)

@Vimeo - Customer Service
Company Twitter handle
24 hours, 7 days
Vimeo, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Customer Help Desk / Web Support

vimeo.zendesk.com - Customer Service
Online customer service support (requires login).
24 hours, 7 days
vimeo.com - Technical Support
Use this link to find customer service help through their website
24 hours, 7 days
As a last, sometimes only, resort- Vimeo customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

How should I prepare for my conversation with Vimeo?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Vimeo, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

What are the different types of Vimeo memberships?

Vimeo offers different types of memberships to cater to various users' needs. The first tier is the Basic membership, which is free and allows users to upload up to 500MB of videos each week, with limited access to tools and features. The Plus membership, available at a monthly or annual fee, grants users more generous upload limits of up to 5GB per week, along with advanced privacy settings, HD video support, and priority video conversion. For professionals or businesses seeking even greater capabilities, Vimeo offers the Pro membership. This plan includes up to 20GB of weekly uploads, customizable video players, advanced video analytics, and the option to sell videos through Vimeo On Demand. Additionally, Vimeo also provides a membership specifically tailored for teams with collaborative features and project management tools. Overall, Vimeo offers a range of membership types designed to suit different users' needs and goals.

How Do I Report a Video on Vimeo?

Vimeo allows you to post and discover videos. You can post a video on Vimeo to promote your business as long as you own the copyright to the video. You can report videos that promote crime, fraud, exploitation of minors, false health-related information, and videos that incite hatred for a group of people by following the guidelines that are given in this article. Vimeo will take down any video that violates its terms and conditions.

What are the video file formats supported by Vimeo?

Vimeo supports a wide range of video file formats to ensure flexibility for its users. The platform accepts common video formats such as MP4, MOV, AVI, WMV, and FLV. Additionally, Vimeo supports high-definition video files, allowing users to upload videos with resolutions up to 8K. However, it is important to note that Vimeo recommends using the H.264 video codec for optimal results. This codec efficiently compresses video files while maintaining high-quality visuals. By supporting various formats, Vimeo aims to cater to diverse user needs and preferences, maximizing accessibility and convenience for its community of creators and viewers.

Top Vimeo customer problems and solutions

Click the link above to get answers to just about any Vimeo customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.

Calling this Vimeo Customer Number

Vimeo is an online video hosting and sharing platform that provides ad-free video streaming to its users. As one of the oldest and most respected online video platforms, it is not surprising that Vimeo gets a lot of requests for customer service each and every day.

It should be noted, however, that Vimeo does not offer phone-based customer support. If you need to customer service, you will have to fill out an online support request, unless you have a business or premium support plan, in which case you will be able to take advantage of live chat options.

Why Do People Contact Vimeo Customer Support?

People contact Vimeo customer support for range of reasons, including:

Help with setting up, changing or canceling accounts

Troubleshooting and technical support

Billing issues

Appealing decisions to remove videos

Reporting intellectual property violations or inappropriate content

Best Practices for Contacting Vimeo Customer Service

There are several things that you can do to help ensure that your request for customer service is handled quickly and professionally:

Send your request between Monday and Friday. That is when customer service representatives are available to respond to your request. If you send your request over the weekend you will have to wait Monday at the earliest to receive a response. Customer support is available during limited hours over the weekend for business and premium accounts.

Gather any documentation that is relevant to your case and scan or screenshot it so that you can provide it to Vimeo when you make your customer service request. Relevant documentation may include screenshots of error messages, evidence of copyright violations, billing statements or previous correspondence between you and Vimeo regarding your issue.

State your concerns clearly, politely and concisely in your customer service request. While you may have legitimate reasons for being upset, high emotion can make it difficult to understand what you are writing about. Make it easy on the agent and be clear and professional in your communication.

Take note of the date on which you submit your request so that you know when you can follow-up if you haven't heard from Vimeo in a day or two.

How do Consumers Feel About Contacting Vimeo Customer Service?

Many consumers are unhappy with the fact that Vimeo does not offer phone-based customer service. They would prefer to be able to interact with a real human in real-time. Still, it does appear that many people are satisfied with the level of customer support available. Online searches do not reveal a pattern of customer complaints about customer support at Vimeo.

What Kind of Issues can a Vimeo Customer Service Representative Resolve?

Because Vimeo is an online service, it's customer service representatives can resolve just about every issue that might come up. These would include assisting with account issues, such as changing your account plan or canceling your account, addressing intellectual property violations or appeals of content being taken down, billing issues and providing technical support.

What Can't Be Resolved by Contacting Vimeo Customer Service?

If there is an incompatibility between your device or computer and Vimeo, a customer service representative might be able to suggest a workaround, but he or she is unable to completely resolve problems with third-party devices or software. You may have to use a different device, a different operating system or contact the manufacturer of your device or software to resolve incompatibility issues.

Intellectual property issues are often complex and a customer service representative may not be able to navigate or mediate IP concerns. If you have a significant issue regarding intellectual property, it may take a while for Vimeo to sort out the issues involved and you may find that customer service representatives can offer limited help in this area.

What Should You Do If You Have an Unsuccessful Communication with Vimeo?

If you get a response from Vimeo that does not answer your questions or resolve your concerns, don't give up. You may still have options.

First, read the reply that you received from Vimeo. You may be able to identify areas of miscommunication or misunderstanding that can be addressed in future correspondence.

Second, write back. Explain where you think Vimeo has not understood or appropriately responded to your concern and describe the resolution that you would like. Doing this gives you, and the customer service representative, a common goal to work towards.

If a second request does not resolve your problem and you have a basic account, you will have to work within Vimeo's email system to get a resolution. If you have a business or premium account, you could try using the live chat option.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Conclusion and closing notes

You came here to see Vimeo's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Vimeo agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Vimeo anyways and help you with your issue. Over the last 18 months, 4,524 customers like you have come in search of a phone number for Vimeo and helped us confirm they don't have one. Common reasons that people try to call Vimeo customer support department include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call Vimeo first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via twitter or email or web or chat. Unfortunately, right now Vimeo doesn't have any phone numbers. It's not always clear what is the best way to talk to Vimeo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If Vimeo Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Vimeo, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Vimeo customers like yourself.

GetHuman does not provide call center services or customer support operations for Vimeo. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Vimeo. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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