A:Direct to Life Insurance, Annuities & Employee Benefits.You can also use our free service that can talk to TransAmerica for you and report back.
Q:
Does TransAmerica offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-5pm CST.The least busy day is Friday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 17 minutes.The longest hold times are on Tuesday, and the shortest are on Thursday.You can skip the hold time for free.
Toll-free · Mon-Fri 8am-5pm CST · Direct to Group Insurance and Employee Benefits · · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for TransAmerica below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this TransAmerica phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to Life Insurance, Annuities & Employee Benefits
Below are some clips we've found from TransAmerica's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Transamerica.
We'll monitor or record this call to make sure we're providing great service.
To get started, are you a policyholder an agent, or looking to buy a policy?
If none of those fit, just say none of those.
Again, if you're a policyholder, press one.
An agent, press two. Looking to buy a policy, press three."
Excerpt from a call with TransAmerica
Saturday, January 20, 2024 5:10 PM
They may ask your reason for calling (instead of a menu)
"Transamerica.
We'll monitor or record this call to make sure we're providing great service.
To get started, are you a policyholder, an agent, or looking to buy a policy?
If none of those fit, just say none of those.
Alright. What's your Social Security number?
If you prefer, you can also enter it on your phone.
Please say alright.
I'll get you to a representative in just a moment.
But first, to get you to the right person, please tell me what you're calling about today."
Excerpt from a call with TransAmerica
Thursday, May 9, 2024 1:09 PM
They may ask you to enter information with the dial pad
"Again, please use your phone's keypad to enter your Social Security number or to use your policy number instead, press one."
Excerpt from a call with TransAmerica
Wednesday, January 3, 2024 6:05 PM
They may ask you to say or enter information
"Transamerica.
We'll monitor or record this call to make sure we're providing great service.
To get started, are you a policyholder, an agent, or looking to buy a policy?
If none of those fit, just say none of those.
Which describes you best?
You can say a policyholder or press one, an agent or press two."
Excerpt from a call with TransAmerica
Wednesday, June 19, 2024 8:29 PM
The first phone menu
"Transamerica.
We'll monitor or record this call to make sure we're providing great service.
To get started, are you a policyholder, an agent, or looking to buy a policy?
If none of those fit, just say none of those.
Which describes you best?
You can say a policyholder or press one, an agent or press two.
Looking to buy a policy or press three, or none of those or press four."
Excerpt from a call with TransAmerica
Wednesday, June 19, 2024 8:29 PM
What are the hours and when should I call?
TransAmerica operates the call center for this 800-852-4678 phone number Mon-Fri 8am-5pm CT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 130 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the TransAmerica call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this TransAmerica phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like TransAmerica staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call TransAmerica is Friday.The most busy day to call is Monday, which averages 68% more phone calls by comparison.Again, this is based on a sample of 130 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call TransAmerica is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that TransAmerica staffs the call center well on Friday.
Why Customers Call TransAmerica
If you have time to do a bit of reading before you call TransAmerica, we recommend you read over some of our problem-specific articles.
Transamerica is a holding company in America for a variety of investment firms and life insurance agencies that mainly operate in the U.S. offering supplemental health, retirement, and life insurance, as well as investment services. Should you need to update your account information to provide a new address, you can follow the steps above.
If you have recently moved and have a new address, we are going to give you the information that you need in this guide so that you can quickly and easily change your address with TransAmerica.
TransAmerica offers a range of insurance products designed to meet diverse needs. Our offerings include life insurance, which includes term life, whole life, and universal life policies. These policies provide financial protection to your loved ones in the event of your passing. We also offer long-term care insurance, which covers medical expenses and assistance for individuals who need extended care due to illness or disability. For individuals looking to protect their financial investments, we provide retirement plans such as annuities and IRAs. Additionally, we offer investment products like mutual funds and asset management services to help customers grow their wealth over time. With our comprehensive range of insurance offerings, TransAmerica aims to help individuals secure their financial future and achieve their long-term goals.
Click the link above to get answers to just about any TransAmerica customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to TransAmerica, and their purpose. Are any of these similar to the reason you are trying to call?
General frustration: "Goddamn it."
- From a call lasting 2m 15s , Jul 8, 2024 6:42 PM
Checking underwriting status: "I'm currently going through underwriting for a term policy with your company, and I haven't heard anything back yet."
- From a call lasting 12m 26s , Jun 18, 2024 4:45 PM
Checking claim status: "Status of my claim."
- From a call lasting 6m 23s , May 23, 2024 5:02 PM
Requesting eLife customer support email: "I need the email for the eLife customer support service."
- From a call lasting 2m 15s , May 11, 2024 12:15 AM
Inquiring about death benefit: "I wasn't sure whether the estate attorneys had actually known about this policy and whether it has been ever taken care of."
- From a call lasting 8m 8s , May 9, 2024 1:09 PM
Issues with insurance check: "I've been got a hold of y'all about ten times y'all sent me a check, and then y'all canceled it."
- From a call lasting 12m 13s , Apr 12, 2024 3:56 PM
Requesting distribution: "Hi, Michelle. My name is Javed. And I'd like to get a distribution, I guess."
- From a call lasting 8m 35s , Apr 2, 2024 6:19 PM
Policy information verification: "Verifying policy details with agent ID and policy number."
- From a call lasting 10m 53s , Apr 1, 2024 8:39 PM
More TransAmerica Customer Service Contacts
There are of course other ways to contact TransAmerica customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- TransAmerica customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is TransAmerica's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TransAmerica agent. This phone number is TransAmerica's best phone number because 9,888 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-852-4678 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call TransAmerica first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, TransAmerica has 8 phone numbers. It's not always clear what is the best way to talk to TransAmerica representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for TransAmerica. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TransAmerica. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.