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SpotHero Customer FAQ

Top Answers & How-to Guides

What is SpotHero's Phone Number?

The question we are asked most often is about how to talk to SpotHero customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I update my account information?

You can easily update your account information by logging into your SpotHero account and navigating to the "Account Settings" section....

Do I need to print my reservation confirmation?

No, you do not need to print your reservation confirmation when using SpotHero. The whole process can be done through your mobile device....
Ask any question you have about SpotHero customer service, get an answer now.
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Account Management

How can I update my account information?

You can easily update your account information by logging into your SpotHero account and navigating to the "Account Settings" section....
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Overview

How does SpotHero work?

SpotHero is a convenient and user-friendly platform that simplifies parking by connecting drivers with available parking spaces. Using...
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Locations

What cities does SpotHero operate in?

SpotHero operates in over 300 cities across the United States. Some of the major cities include New York City, Chicago, Los Angeles,...
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Security

Is my payment information secure?

Yes, your payment information is absolutely secure when using SpotHero. We prioritize the safety and protection of your data. We employ...
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Reservation Changes

Can I cancel or modify my reservation?

Yes, you can cancel or modify your SpotHero reservation. SpotHero understands that plans can change, and they provide the flexibility...
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Refund Policy

What is SpotHero's refund policy?

SpotHero's refund policy allows customers to receive a refund if they cancel their parking reservation before the indicated cut-off...
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Fees

Are there any additional fees for using SpotHero?

No, there are no additional fees for using SpotHero. The price you see on the website or app is the total cost you will pay for parking....
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Late Arrival

What happens if I arrive late to my reserved spot?

If you arrive late to your reserved spot, be aware that your reservation has a designated start and end time, and arriving late may...
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Long-term Parking

Can I use SpotHero for long-term parking?

Yes, SpotHero can be used for long-term parking. Whether you need to park for a few days or even several months, SpotHero provides...
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Reservation Confirmation

Do I need to print my reservation confirmation?

No, you do not need to print your reservation confirmation when using SpotHero. The whole process can be done through your mobile device....
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Help me with my SpotHero customer service issue

Ask any question you have about SpotHero customer service. We will do our best to get you answers right away.
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