Sony Customer Care on Twitter

Getting Sony's Attention on Twitter by GetHuman
Customer Twitter Account
Usually replies within: 15 hours
Best time to tweet: ~1:30pm
#4 of 4 contacts
4,092 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Sony

My controller is continuously turning blue and won’t turn on
On my ps* console I'm not receiving the code
*k ** saying contact *k support
Ear buds won't stay charged
*****@***.com Sony model icf p** radio I'm ** SS only need this radio I'm handicapped
Sony model icf p** has sound never has I'm ** yr old Korean vet on SS Can't afford to...
I’m playing with my ps* and it’s turn off by it self and I’m trying to play on my ps*
My friend got. Foss. Reported
I loged put my account and it has *fa and I can’t get back in and my other account got...
I got suspended for joking around
I need my number changed on my account
The number on my account is invalid. Due to this I am unable to access my account with...
I want a refund on a game i purchased yesterday

Get help with my issue

Sony Twitter-based Customer Help - Stats

Twitter @ Handle
Call-back availableNO
Best hoursMon-Fri 8am-12am, Sat-Sun 9am-8pm EST
Right time to tweet them1:30pm
Expected reply tweet15
Issue turnaround time16
Rank (amongst all ways to contact)4
Legibility of messaging57%
Customer service rating88%
Customer votes4,092
Information last updatedMon Sep 18 2023 09:00:00 GMT+0000 (Coordinated Universal Time)

Sony Customer Service through Twitter

Sony is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Sony will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Sony your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Sony that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Sony's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Sony

Of the 4 way(s) to get in touch with Sony, customers like you claim that the best one is the 800-430-4433 option. From this page you can easily access all the possible contact information options for Sony as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Sony? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Sony

Help from a Real Person

We partner with a company based in San Francisco with live support experts available 24/7. Take advantage of a $5 one-week trial membership and speak with an expert now about your issue.
Chat With an Expert

More Companies on Twitter

Moving? Compare and Schedule Free.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!