Serena and Lily Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Serena and Lily?
A:Calling this Serena and Lily number should go right to a real human being. You can also use our free service that can talk to Serena and Lily for you and report back. Q:
Does Serena and Lily offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-6pm PST. The least busy day is Friday, and the most busy day is Tuesday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Serena and Lily below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Serena and Lily phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Serena and Lily number should go right to a real human being
Below are some clips we've found from Serena and Lily's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Serena and Lily. This call may be recorded for quality assurance purposes.
For existing order support, including order status, billing, and returns and exchanges, press one.
For design advice or to place an order, press two."
Excerpt from a call with Serena and Lily
Wednesday, July 10, 2024 10:31 PM
The first phone menu
"Thank you for calling Serena and Lily. This call may be recorded for quality assurance purposes.
For existing order support, including order status, billing, and returns and exchanges, press one.
For design advice or to place an order, press two."
Excerpt from a call with Serena and Lily
Wednesday, July 10, 2024 10:31 PM
In fact, much of this information on this page is superfluous because this Serena and Lily phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Serena and Lily operates the call center for this 866-597-2742 phone number Mon-Fri 7am-6pm PT. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Serena and Lily call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Serena and Lily phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Serena and Lily staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Serena and Lily is Friday. The most busy day to call is Tuesday. Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.
The best time to call Serena and Lily
In summation, the best day to call Serena and Lily is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Serena and Lily staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Serena and Lily
If you have time to do a bit of reading before you call Serena and Lily, we recommend you read over some of our problem-specific articles.
What is Serena and Lily?
Serena and Lily is a renowned lifestyle brand that offers distinctive, elegant home decor and furniture. With a focus on timeless designs and effortless style, the company aims to inspire customers to create beautiful, comfortable spaces that reflect their unique taste and personality. Serena and Lily's carefully curated collection includes furniture, bedding, rugs, lighting, and accessories, all crafted with exceptional attention to detail and quality. Known for their fresh and coastal-inspired aesthetic, their products seamlessly blend modern and classic elements, creating a sophisticated yet relaxed ambiance. Whether customers are looking to refresh their entire home or simply add a touch of coastal charm, Serena and Lily provide them with an exquisite selection of items to transform their spaces into havens of comfort and style.
What is Serena and Lily's return policy?
Serena and Lily's return policy ensures customer satisfaction. If for any reason you are not completely happy with your purchase, we offer hassle-free returns within 30 days of delivery. Items must be in new, unused condition, with all tags attached and in their original packaging. We accept returned merchandise for a full refund to the original payment method or store credit. Please note, return shipping fees are the responsibility of the customer, unless the item received is defective or damaged. To initiate a return, simply contact our customer experience team who will guide you through the process. Experience our products confidently, as we strive to provide exceptional service and the utmost quality in every Serena and Lily piece.
What is Serena and Lily's privacy policy?
Serena and Lily's privacy policy ensures the utmost protection and confidentiality of personal information. They are fully committed to maintaining the privacy and security of their customers’ data. Serena and Lily only collect necessary information for order processing, personalized communication, and enhancing the overall shopping experience. This may include name, address, contact details, and purchase history. They do not sell or rent any personal information to third parties. Serena and Lily may share data with trusted service providers for shipping and marketing purposes, but they require strict adherence to privacy practices. Customers have the right to access, correct, or delete their data via the privacy options provided. Overall, Serena and Lily's privacy policy prioritizes the security and privacy of their valued customers.
Top Serena and Lily customer service problems
Click the link above to get answers to just about any Serena and Lily customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Serena and Lily, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about bedding set contents: "I just don't know exactly what it adds It's nine hundred and seventy eight dollars for the set."- From a call lasting 16m 59s , Jul 10, 2024 10:31 PM
Conclusion and closing notes
This is Serena and Lily's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Serena and Lily agent. This phone number is Serena and Lily's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-597-2742 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Serena and Lily first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Serena and Lily has 1 phone number. It's not always clear what is the best way to talk to Serena and Lily representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Serena and Lily. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Serena and Lily. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.