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Serena and Lily Customer FAQ

Top Answers & How-to Guides

What is Serena and Lily's Phone Number?

The question we are asked most often is about how to talk to Serena and Lily customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Serena and Lily Customer Questions

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Order and Payment

How do I apply a promotional code?

To apply a promotional code on the Serena and Lily website, add your desired items to the cart, then head to checkout. Look for...
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Can I track my order?

Yes, customers can track their orders with Serena and Lily after receiving a confirmation email with tracking details. By...
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What payment methods does Serena and Lily accept?

Serena and Lily accepts various payment options, including major credit cards like Visa, MasterCard, American Express, and...
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Can I change or cancel my order?

Serena and Lily allows for order changes or cancellations, but usually within a limited time right after placing the order....
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Product Information

What types of products does Serena and Lily sell?

Serena and Lily specializes in home decor and furnishings with a relaxed, coastal style. Their collection includes furniture,...
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Can I see customer reviews or testimonials for products?

Serena and Lily generally feature customer reviews on their website, accessible on individual product pages. These insights...
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Are the products from Serena and Lily environmentally friendly?

Serena and Lily prioritizes sustainability, using natural materials like organic cotton and recycled fibers in their products....
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Shipping and Returns

Does Serena and Lily offer international shipping?

Serena and Lily mainly ships within the United States and currently does not offer direct international shipping. However,...
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What is Serena and Lily's return policy?

Serena and Lily offers a clear return policy allowing returns within thirty days, provided items are new and unused. Certain...
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How long does it take to receive a refund for a return?

The refund time for returns at Serena and Lily generally takes five to seven business days after processing, although banks may...
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Services and Support

Does Serena and Lily offer gift wrapping?

Serena and Lily does offer gift wrapping for their items, enhancing the gift-giving experience with attractive packaging....
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Does Serena and Lily offer interior design services?

Serena and Lily does not provide traditional interior design services, but it offers a wide selection of high-quality...
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What is Serena and Lily's privacy policy?

Serena and Lily takes customer privacy seriously and has a policy detailing data collection, usage, and protection. This...
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What type of customer support does Serena and Lily provide?

Serena and Lily provides various customer support channels, such as phone, email, and live chat, to assist customers with...
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Does Serena and Lily collaborate with local artisans?

Serena and Lily is dedicated to quality craftsmanship and frequently partners with local artisans. This collaboration allows...
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