Serena and Lily Customer Service

Ways to contact Serena and Lily and solve common issues

Use Serena and Lily's Phone Number

Serena and Lily's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Serena and Lily
As far as we know, there is only one way to contact Serena and Lily, shown above. If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to Serena and Lily, sourced from millions of other customers that come here to GetHuman each month. If you know of another way to reach them that we don't show here, let us know by tapping No below where it asks if this page is helpful and giving us your feedback.

Serena and Lily: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Serena and Lily.
Does Serena and Lily offer gift wrapping?
Yes, Serena and Lily offers gift wrapping services. We understand the importance of presenting a beautifully wrapped gift, and that's why we provide this option to our customers. Our gift wrapping service includes high-quality wrapping paper and ribbon, creating an elegant and sophisticated look. Whether you are purchasing a gift for a loved one or treating yourself, we want to ensure that your item arrives beautifully packaged. Simply select the gift wrapping option during the checkout process, and our team will take care of the rest. By choosing Serena and Lily, you can enjoy the convenience of having your gift expertly wrapped and ready to be presented to the recipient.
What is Serena and Lily's return policy?
Serena and Lily's return policy ensures customer satisfaction. If for any reason you are not completely happy with your purchase, we offer hassle-free returns within 30 days of delivery. Items must be in new, unused condition, with all tags attached and in their original packaging. We accept returned merchandise for a full refund to the original payment method or store credit. Please note, return shipping fees are the responsibility of the customer, unless the item received is defective or damaged. To initiate a return, simply contact our customer experience team who will guide you through the process. Experience our products confidently, as we strive to provide exceptional service and the utmost quality in every Serena and Lily piece.
What is Serena and Lily?
Serena and Lily is a renowned lifestyle brand that offers distinctive, elegant home decor and furniture. With a focus on timeless designs and effortless style, the company aims to inspire customers to create beautiful, comfortable spaces that reflect their unique taste and personality. Serena and Lily's carefully curated collection includes furniture, bedding, rugs, lighting, and accessories, all crafted with exceptional attention to detail and quality. Known for their fresh and coastal-inspired aesthetic, their products seamlessly blend modern and classic elements, creating a sophisticated yet relaxed ambiance. Whether customers are looking to refresh their entire home or simply add a touch of coastal charm, Serena and Lily provide them with an exquisite selection of items to transform their spaces into havens of comfort and style.
Can I track my order?
Yes, you can track your order easily. Once your order has been processed and shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. You can also find this information by logging into your account on our website and selecting the "Order History" tab. From there, you can select your order and click on the tracking number to get real-time updates on the status of your package. It is our goal to keep you informed every step of the way, so you can anticipate the arrival of your Serena and Lily order.
Does Serena and Lily offer interior design services?
Yes, Serena and Lily offers interior design services. Our team of professional designers is dedicated to helping you create your dream space. Whether you are looking for advice on choosing the right furniture pieces, selecting wall colors, or designing a complete room makeover, our experts are here to assist you. With a keen eye for detail and a vast knowledge of design trends, they will work closely with you to bring your vision to life. Additionally, our designers can provide personalized recommendations, tailored to your style and needs, ensuring that every aspect of your home reflects your individual taste and personality. Trust Serena and Lily to turn your house into a beautiful and functional sanctuary.
How long does it take to receive a refund for a return?
The refund for a return at Serena and Lily typically takes about 7-10 business days to process. Once we receive the returned items, our team will inspect them to ensure they are in their original condition. After this, the refund is initiated. Please note that it may take a few additional days for the refund to be reflected in your account, depending on your bank's processing time. We recommend keeping the tracking number for the returned package to monitor its progress. If you have any further questions or concerns regarding your refund, please don't hesitate to reach out to our customer service team, who will be more than happy to assist you.
What payment methods does Serena and Lily accept?
Serena and Lily accepts various payment methods to provide convenience and flexibility for our customers. We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we also accept payment through PayPal, a secure online payment platform. For added convenience, we offer the option to pay with Serena and Lily gift cards, which can be purchased on our website or at our retail locations. We strive to ensure a seamless checkout experience where customers can choose the payment method that best suits their needs. Rest assured, your payment is secure and protected when shopping with Serena and Lily.
There's more!
Click below to show 5 more questions, answers, and complete guides to common Serena and Lily customer support problem.

Comparing Serena and Lily Contact Information

GetHuman provides free contact information and other useful tools for millions of customer per month to make customer service a bit easier and faster. Larger companies will sometimes have dozens of phone numbers and other means to contact their customer service teams- though chat, email, Twitter™ and a variety of media. In those cases, we can tell you which ones are the best and compare the options side by side for wait time, reply time, quality of communication, quality of customer care, customer votes and more. For example, look at our Contact Sony page. Or look at our Contact Optimum page. We can't really provide this kind of help if you're looking to contact Serena and Lily because they don't have multiple lines or means of contact. But we hope GetHuman can help you again in the future if you need contact information for another company.

Does GetHuman work with Serena and Lily?

GetHuman does not work with Serena and Lily's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Serena and Lily at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Serena and Lily's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Serena and Lily at a Glance

Serena and Lily has no chat option
Serena and Lily has no customer email
Serena and Lily has no help forum
Serena and Lily has no twitter handle
Serena and Lily has no facebook page
Contact information overview

Answered on this page:

Does Serena and Lily offer international shipping?
How do I apply a promotional code?
Can I change or cancel my order?
What types of products does Serena and Lily sell?
Solutions to common issues

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