What is Serena and Lily's return policy?
Serena and Lily's return policy ensures customer satisfaction. If for any reason you are not completely happy with your purchase, we offer hassle-free returns within 30 days of delivery. Items must be in new, unused condition, with all tags attached and in their original packaging. We accept returned merchandise for a full refund to the original payment method or store credit. Please note, return shipping fees are the responsibility of the customer, unless the item received is defective or damaged. To initiate a return, simply contact our customer experience team who will guide you through the process. Experience our products confidently, as we strive to provide exceptional service and the utmost quality in every Serena and Lily piece.
Answered Nov 2, 2023
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