A:Press 6 at the first menu. Next, you must choose an option 1-5.Our free phone can also navigate phone menus to get a live human at Sears Delivery for you.
Q:
Does Sears Delivery offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Wednesday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Sears Delivery below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Sears Delivery phone number to document the phone system.
Here is how our research team describes the way the Sears Delivery phone system greets you: Upcoming delivery, installation appointments, or general questions, press 1. For orders placed online that are not being delivered by Sears Home Delivery, press 2. For products not functioning correctly, press 3. For parts orders from parts.com, press 4. For Sears Protection Agreement inquiries, press 5. For all other inquiries, press 6.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 6 at the first menu. Next, you must choose an option 1-5.
Below are some clips we've found from Sears Delivery's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling SEER.
For home warranties and protection agreements, press five. For all other inquiries, press six.
If you're calling about an upcoming delivery or appointment or have general questions related to Sears home delivery, press one.
For orders placed online at sears dot com or kmart dot com that are not being delivered by Sears home delivery, press two."
Excerpt from a call with Sears Delivery
Sunday, September 22, 2024 5:50 PM
What are the hours and when should I call?
Sears Delivery operates the call center for this 800-732-7747 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 118 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Sears Delivery call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sears Delivery phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sears Delivery staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Sears Delivery is Sunday.The most busy day to call is Thursday, which averages 267% more phone calls by comparison.Again, this is based on a sample of 118 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
I'm looking at a Sears fridge, but before I make any purchases I want to learn more about their delivery service and see if installation is a possibility. I have no idea how to install a fridge or how to dispose of an old one, so I want to make sure that Sears can help me with that process. That's why I ended up on the phone with the delivery company.
When I called, immediately a voice assistant picked up and gave me a long list of options which included, "
Thank you for calling Sears.
If you are calling about an upcoming delivery or installation appointment, or have general questions related to Sears home delivery, press 1. For orders placed online at Sears.com or Kmart.com that are not being delivered by Sears.com, press 2. For products that have been delivered but however are not functioning as expected or to schedule an in-home repair appointment, press 3. If you are calling about parts orders placed at Sears.com, press 4. For home warranties and agreements, press 5. For all other inquiries, press 6."
I chose option 1 since I had a general question, and this took me to another long directory list that included, "For confirmation of your delivery date or to change your delivery date, press 1. If you are calling to purchase installation or inquire about pricing and options, press 2. If you are inquiring about a previously purchased installation, press 3. For repair service, press 4. For parts orders or parts questions, press 5. If you are an insurance provider, installer, or agent, press 6. If you are a Sears retail partner, press 7." This time I pressed 2 and it took me to a hold line. After about ten minutes I was able to talk to someone who explained the process and then transferred me over to sales to complete the process.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Sears Delivery
If you have time to do a bit of reading before you call Sears Delivery, we recommend you read over some of our problem-specific articles.
Yes, there is a fee for Sears delivery. The delivery fee varies depending on the size and weight of the item being delivered, as well as the delivery location. Sears offers multiple delivery options, including standard home delivery, express delivery, and premium home delivery. The cost of these services will be clearly stated during the checkout process when purchasing items from Sears. Additionally, Sears occasionally offers promotions or discounts on delivery fees, so it is recommended to check for any ongoing offers before making a purchase.
Yes, customers have the flexibility to reschedule their Sears delivery. To ensure customer satisfaction, Sears provides easy options for rescheduling delivery. If for any reason the initial delivery date is inconvenient, customers can simply contact our dedicated customer service team. Our friendly representatives will assist in rescheduling the delivery to a more suitable date and time. Sears understands that unforeseen circumstances may arise, and we aim to accommodate our customers' needs. Whether it's a change in availability or an adjustment in delivery location, we are here to help. With Sears, customers can count on a hassle-free experience, including the convenience of rescheduling delivery to fit their schedule.
Yes, you can track your Sears delivery order. Once your order has been shipped, you will receive a confirmation email with a tracking number and instructions on how to track it. Simply visit our website and enter your tracking number in the designated field on the tracking page. This will provide you with real-time information on the status and location of your delivery. You can also choose to receive text message updates on the progress of your delivery. We strive to ensure transparency and convenience throughout the entire delivery process, allowing you to stay informed and anticipate the arrival of your Sears order.
Click the link above to get answers to just about any Sears Delivery customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Sears Delivery, and their purpose. Are any of these similar to the reason you are trying to call?
Delivery time window inquiry: "My name is Gina Gutierrez, and I have a delivery today from you guys a washing machine, and you guys are supposed to the delivery place where I mean, the delivery department was supposed to call me to give me a two hour window, and they never did."
- From a call lasting 91m 47s , Jun 17, 2024 2:45 PM
Delivery confirmation request: "I just wanted to confirm that the doors will be off before they bring it to me because last time, they didn't know how to the water hose."
- From a call lasting 7m 43s , Feb 22, 2024 9:06 PM
Information about why customers call Sears Delivery is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Sears Delivery customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Sears Delivery's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sears Delivery agent. This phone number is Sears Delivery's best phone number because 9,216 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-732-7747 include Refund a Charge, Account Access, Setup Delivery, Change Delivery, Update Account Info and other customer service issues. Rather than trying to call Sears Delivery first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Sears Delivery has 1 phone number. It's not always clear what is the best way to talk to Sears Delivery representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Sears Delivery. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sears Delivery. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
