Ray Ban Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Ray Ban?
Q:
Does Ray Ban offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-6pm EST. The least busy day is Wednesday, and the most busy day is Tuesday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:The average hold time is 33 minutes. The longest hold times are on Wednesday, and the shortest are on Thursday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Ray Ban below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Ray Ban phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 4
Below are some clips we've found from Ray Ban's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Ray Ban. Your privacy is important to us.
Our privacy policy includes information about your rights and addresses the collection use, and disclosure of your personal information.
Find it at w w w dot ray van dot com slash u s a slash c slash privacy dash policy.
If you are calling regarding our smart eyewear product line, please press one.
If you are calling about ray band dot com or a RayBan store, please stay on the line to hear other options.
For United States, press one. For Canada, press two."
Excerpt from a call with Ray Ban
Wednesday, February 14, 2024 8:34 PM
What are the hours and when should I call?
Ray Ban operates the call center for this 866-472-9226 phone number Mon-Fri 9am-6pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 190 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Ray Ban call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ray Ban phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ray Ban staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ray Ban is Wednesday. The most busy day to call is Tuesday, which averages 62% more phone calls by comparison. Again, this is based on a sample of 190 calls made with our AI-powered, web-based phone in the last 90 days.
- Mon
- Tue
- Busiest
- Wed
- Quietest
- Thu
- Fri
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.
The best time to call Ray Ban
In summation, the best day to call Ray Ban is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Ray Ban staffs the call center well on Wednesday.
Why Customers Call Ray Ban
If you have time to do a bit of reading before you call Ray Ban, we recommend you read over some of our problem-specific articles.
Are Ray Ban lenses polarized?
Yes, Ray Ban offers a range of polarized lenses in their eyewear collection. The brand understands the importance of visual clarity and reducing glare, particularly in bright conditions. Polarized lenses are specifically designed to block out horizontal light waves that cause glare, resulting in improved visual comfort and enhanced color perception. Ray Ban's polarized lenses are crafted using advanced technology to effectively eliminate reflections and protect against harmful UV rays. They provide superior visual clarity, making them ideal for various outdoor activities such as driving, sports, and beach days. Ray Ban offers both polarized and non-polarized lens options so that customers can choose the perfect eyewear to suit their individual needs and preferences.
What is the warranty on Ray Ban sunglasses?
Ray Ban offers a limited warranty on its sunglasses to ensure customer satisfaction. The warranty covers manufacturing defects for a period of two years from the date of purchase. This means that if your sunglasses have any defects in materials or workmanship, Ray Ban will repair or replace them free of charge. However, the warranty does not cover damages caused by accidents, negligence, unauthorized repairs, or normal wear and tear. To make a warranty claim, you need to provide a proof of purchase from an authorized retailer. Ray Ban's warranty is designed to guarantee that you receive a high-quality product and enjoy its superior design and performance for years to come.
What is the return policy for Ray Ban sunglasses?
Ray Ban offers a hassle-free return policy for their sunglasses. Customers can return their purchase within 45 days of the delivery date for a full refund. The returned item must be in its original condition, accompanied by the original packaging, and include all accessories. Ray Ban also provides a prepaid return label for easy return shipping. In case of manufacturing defects, they offer a two-year warranty for sunglasses that covers repairs or replacements. However, the warranty does not cover accidental damage or normal wear and tear. To initiate a return or warranty claim, customers can contact Ray Ban's customer service team, who are readily available to assist with any queries or concerns.
Top Ray Ban customer service problems
Click the link above to get answers to just about any Ray Ban customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Ray Ban, and their purpose. Are any of these similar to the reason you are trying to call?
Ordering replacement lenses: "I'm trying to buy replacement lenses for my sunglasses and I just need to confirm the correct name of the color to match it up perfectly."- From a call lasting 12m 19s , Mar 21, 2024 2:06 PM
Updating personal information: "I'm calling to update my personal information, specifically my location."- From a call lasting 3m 30s , Feb 14, 2024 8:46 PM
Issue with Ray Ban purchase: "I paid $414 for Ray Ban Aviator sunglasses that didn't have the Ray Ban logo on the lens."- From a call lasting 19m 7s , Feb 14, 2024 8:43 PM
Concern about being scammed: "I've been a customer for about thirty years, and I got duped actually twice."- From a call lasting 3m 32s , Feb 14, 2024 8:34 PM
Conclusion and closing notes
This is Ray Ban's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ray Ban agent. This phone number is Ray Ban's best phone number because 1,710 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-472-9226 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Ray Ban first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Ray Ban has 1 phone number. It's not always clear what is the best way to talk to Ray Ban representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Ray Ban. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ray Ban. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.