How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Plymouth Rock Assurance phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just hold on the line for a representative.
Here is how our research team describes the way the Plymouth Rock Assurance phone system greets you: For an automobile policy quote, press 1. For a homeowners or renters quote, please press 2.
Below are some clips we've found from Plymouth Rock Assurance's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Plymouth Rock. This call may be monitored or recorded for quality assurance purposes.
Please listen carefully to the following options before selecting.
For customer service assistance, on your existing Plymouth Rock policy, please press one.
To report a claim on your Plymouth Rock policy, press two."
Excerpt from a call with Plymouth Rock Assurance
Tuesday, January 30, 2024 1:24 PM
The first phone menu
"Thank you for calling Plymouth Rock. This call may be monitored or recorded for quality assurance purposes.
Please listen carefully to the following options before selecting.
For customer service assistance on your existing Plymouth Rock policy, please press one.
To report a claim on your Plymouth Rock policy, press two."
Excerpt from a call with Plymouth Rock Assurance
Thursday, March 28, 2024 1:27 PM
After you press 3
"For an automobile policy quote, press one.
For a homeowners or renters quote, please press two."
Excerpt from a call with Plymouth Rock Assurance
Tuesday, February 6, 2024 3:49 PM
What are the hours and when should I call?
Plymouth Rock Assurance operates the call center for this 844-242-3555 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 185 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Plymouth Rock Assurance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Plymouth Rock Assurance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Plymouth Rock Assurance is Thursday.The most busy day to call is Monday, which averages 127% more phone calls by comparison.Again, this is based on a sample of 185 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Quietest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Plymouth Rock Assurance is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Plymouth Rock Assurance staffs the call center well on Thursday.
Why call this Plymouth Rock Assurance number?
Below is a sample of recent calls to Plymouth Rock Assurance, and their purpose. Are any of these similar to the reason you are trying to call?
Question about cancellation notice: "I got a cancellation notice, but this insurance is paid, so I wanna find out what's going on."
- From a call lasting 2m 9s , Mar 28, 2024 1:27 PM
Reporting car accident: "My son had an accident with another driver who hit my car's passenger side door, I'm calling to report the incident."
- From a call lasting 8m 30s , Mar 23, 2024 10:16 PM
Adjusting deductible for policy: "I want to change my deductible on my comp and collision to the lowest you can offer."
- From a call lasting 15m 46s , Mar 22, 2024 4:24 PM
Policy confirmation request: "I'm calling to find out if I had a policy with y'all, five eighteen twenty one."
- From a call lasting 8m , Mar 14, 2024 8:31 PM
Flat tire assistance: "I need assistance with the tire, please."
- From a call lasting 6m 14s , Mar 11, 2024 1:17 PM
Discussing insurance refund check: "We received a check for three hundred and thirty five dollars and were supposed to call you back when we got it."
- From a call lasting 6m 3s , Feb 29, 2024 5:07 PM
Address verification: "Address verification for policy."
- From a call lasting 21m 7s , Feb 23, 2024 8:17 PM
Deposit refund assistance: "Two customers upset about withheld deposit from rental cars, need extension in ARM system."
- From a call lasting 2m 27s , Feb 6, 2024 3:49 PM
Billing discrepancies: "I'm just trying to find out what's going on here."
- From a call lasting 18m 46s , Jan 30, 2024 1:24 PM
Policy inquiries and towing service complaint: "I have a policy with Plymouth Rock but unsure where it is, also unhappy with the towing service I received."
- From a call lasting 3m 46s , Jan 19, 2024 4:17 PM
More Ways to Contact Plymouth Rock Assurance Customer Service
There are of course other ways to contact Plymouth Rock Assurance customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Plymouth Rock Assurance customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Plymouth Rock Assurance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Plymouth Rock Assurance agent. This phone number is Plymouth Rock Assurance's best phone number because 552 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 844-242-3555 include and other customer service issues. Rather than trying to call Plymouth Rock Assurance first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Plymouth Rock Assurance has 1 phone number. It's not always clear what is the best way to talk to Plymouth Rock Assurance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Plymouth Rock Assurance. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Plymouth Rock Assurance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.