Plymouth Rock Assurance Customer Service Issues

I have been facing difficulties with cancelling my homeowners policy since September 5, [redacted]. Due to rate increases, I reached out to my agent for more affordable options, but they were not helpful. After contacting The Hartford as an AARP member, I secured a new policy. I had to handle the cancellation myself, with assistance from The Hartford's customer service. Carter Bish efficiently managed the cancellation of my auto policy on 9/6/20. Despite this, I received a cancellation notice for my homeowners policy effective 10/23/20, contrary to my cancellation on 9/6/20. I have been trying to resolve this issue by sending declaration pages and following up, but progress has been slow. I contacted a representative for assistance and expressed my expectation for a refund from 9/6/20 to 10/23/20 as the policy was pre-paid. My policy number is NYA[redacted]1.

I mailed my $[redacted] payment via MoneyGram money order on April 18th to Tri-State insurance. The notice I received stating you hadn't received the payment is causing me stress as the May 5th due date approaches. I am unable to make another payment, and I need assistance resolving this issue. Please contact me promptly. My name is Denise H, and I live at 55 Le Havre Ct, Trenton, NJ [redacted]. I always use money orders from Walmart for my payments and have the stub with the associated number. The policy number is HPA [redacted]3. I trust you will work with MoneyGram on this matter. Thank you for your attention to this urgent matter.