Does Plymouth Rock Assurance offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Thursday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Thursday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Plymouth Rock Assurance below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Plymouth Rock Assurance phone number to document the phone system.
Here is how our research team describes the way the Plymouth Rock Assurance phone system greets you: For an automobile policy quote, press 1. For a homeowners or renters quote, please press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just hold on the line for a representative.
Below are some clips we've found from Plymouth Rock Assurance's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Plymouth Rock. This call may be monitored or recorded for quality assurance purposes.
Please listen carefully to the following options before selecting.
For customer service assistance, on your existing Plymouth Rock policy, please press one.
To report a claim on your Plymouth Rock policy, press two."
Excerpt from a call with Plymouth Rock Assurance
Tuesday, January 30, 2024 1:24 PM
The first phone menu
"Thank you for calling Plymouth Rock. This call may be monitored or recorded for quality assurance purposes.
Please listen carefully to the following options before selecting.
For customer service assistance on your existing Plymouth Rock policy, please press one.
To report a claim on your Plymouth Rock policy, press two."
Excerpt from a call with Plymouth Rock Assurance
Wednesday, June 12, 2024 11:39 PM
After you press 1
"To obtain a quote for a new Plymouth Rock policy for automobile policies, press one.
For homeowner or renters policies, please press two."
Excerpt from a call with Plymouth Rock Assurance
Wednesday, June 12, 2024 11:39 PM
After you press 3
"For an automobile policy quote, press one.
For a homeowners or renters quote, please press two."
Excerpt from a call with Plymouth Rock Assurance
Tuesday, February 6, 2024 3:49 PM
What are the hours and when should I call?
Plymouth Rock Assurance operates the call center for this 844-242-3555 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 263 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Plymouth Rock Assurance call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Plymouth Rock Assurance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Plymouth Rock Assurance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Plymouth Rock Assurance is Thursday.The most busy day to call is Friday, which averages 74% more phone calls by comparison.Again, this is based on a sample of 263 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Quietest
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Plymouth Rock Assurance is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Plymouth Rock Assurance staffs the call center well on Thursday.
Why Customers Call Plymouth Rock Assurance
If you have time to do a bit of reading before you call Plymouth Rock Assurance, we recommend you read over some of our problem-specific articles.
Plymouth Rock Assurance has a range of options when it comes to insurance coverage, even though it only operates in five states. While other companies may offer wider coverage, Plymouth Rock Assurance is still competitive. Read on to find out more about the company and what it offers you.
Plymouth Rock Assurance is available in only a few states. The auto and home coverage, discounts, and other services also vary for different regions. Contact an insurance agent to check which options are present in your area. The company's website and mobile app can connect you with a licensed agent.
If you are looking for auto insurance, you may be wondering if Plymouth Rock Assurance's auto insurance is any good. It has a mixed customer service record, above-average coverage, extensive discounts, and a slightly higher-than-average cost. Its mobile app is problematic. It also has excellent financial strength.
Click the link above to get answers to just about any Plymouth Rock Assurance customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Plymouth Rock Assurance, and their purpose. Are any of these similar to the reason you are trying to call?
Request for Spanish service: "I need to service in Spanish, please."
- From a call lasting 10m 14s , Aug 22, 2024 3:14 PM
Policy cancellation confirmation: "I ended up saving over a thousand dollars by switching to Erie for the same coverage."
- From a call lasting 11m 24s , May 6, 2024 9:46 PM
Question about cancellation notice: "I got a cancellation notice, but this insurance is paid, so I wanna find out what's going on."
- From a call lasting 2m 9s , Mar 28, 2024 1:27 PM
Reporting car accident: "My son had an accident with another driver who hit my car's passenger side door, I'm calling to report the incident."
- From a call lasting 8m 30s , Mar 23, 2024 10:16 PM
Adjusting deductible for policy: "I want to change my deductible on my comp and collision to the lowest you can offer."
- From a call lasting 15m 46s , Mar 22, 2024 4:24 PM
Information about why customers call Plymouth Rock Assurance is extracted from issues that customers have reported to GetHuman.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Plymouth Rock Assurance customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Plymouth Rock Assurance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Plymouth Rock Assurance agent. This phone number is Plymouth Rock Assurance's best phone number because 552 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 844-242-3555 include and other customer service issues. Rather than trying to call Plymouth Rock Assurance first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Plymouth Rock Assurance has 1 phone number. It's not always clear what is the best way to talk to Plymouth Rock Assurance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Plymouth Rock Assurance. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Plymouth Rock Assurance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.