Optus Customer Care on Twitter

Getting Optus's Attention on Twitter by GetHuman

Not on Twitter
For Customer Support
Why did you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.
Tweet re: Change planTweet re: Technical SupportTweet re: BillingAbout a different issue
3,759 customers have checked with GetHuman if Optus has a Twitter address for customers in the last 45 days.
Optus does not address customer service issues through Twitter as far as we know.

Recent reasons others tried tweeting Optus

You are AGAIN ttrying to charge me for a fee you waived MONTHS AGO. I have spent hours...
I would like to make a phone call overseas but realise don't explain clearly the choice...
I had a two year Iphone*Plus plan that expired **nd August. I went to Optus store to as...
I have signed up for Optus nbn. I was promised several times that it would be activated...
I paid$***.** on BPay and it has not been recorded - I paid * August and Optus are stil...
I would like to change my Optus*Foxtel cable TV package. Why can't I do this on-line?
MARY ca******** MORTIMER st'*KURRALTA PARK*A*C ***************d.O.b. *******Just receiv...
unsolicited calls -some during the night - most very early morning or late evening. so...
Dear Sir,*I am writing this in regard to the letter you sent me on **th July **** as a...
Read emails below then call me ********** you can't email me because you have disc...
Hi.*I have just spent about an hour on the phone with you. I got transferred * times an...
Optus has made it virtually impossible to do something as simple as updating the expiry...
Dear Sir*Madam, **Reference to my outstanding account: Invoice No.: *********.**Firstly...
Get help with my issue

Optus Customer Service through Twitter

Optus is not on Twitter as far as we can tell. Either that or one of our researchers determined that they don't really help customers through their Twitter handle. Either way, you're better off looking for a different way to get in touch with them. If it makes you feel better, a lot of companies that do have Twitter handles still redirect customers to another form of communication in order to help them with customer service issues. In this particular case, our advice is this: Call Optus.

Customer Support through Twitter in General

While we don't know of a Twitter username for Optus, in general we do support helping you find a way to contact companies over Twitter for the purposes of handling customer service problems. With our problem-specific help tools, we help you create a page for your issue and then one-click to Tweet the company a link to it if they have an available Twitter or DM handle. The nice thing about it is that you can share that page with friends and other customers to show the company that others are paying attention as well, which we find gets you a faster, better response in most cases.

More about contacting Optus

Of the 2 way(s) to get in touch with Optus, customers like you claim that the best one is the 1300300937 option. From this page you can easily access all the possible contact information options for Optus as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Optus? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Optus

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