How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Midcontinent Communications phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1 or 2.
Here is how our research team describes the way the Midcontinent Communications phone system greets you: New services at home, press 1. Business, press 2. If you know your party's extension, press 5.
Below are some clips we've found from Midcontinent Communications's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Welcome to Midco.
If you are calling about new or existing Midco services at your home, or place of residence, please press one.
If you are calling about business services or to discuss advertising at your business, press two.
If you know your party's extension, press five."
Excerpt from a call with Midcontinent Communications
Wednesday, January 10, 2024 3:20 PM
What are the hours and when should I call?
Midcontinent Communications operates the call center for this 800-888-1300 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 157 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Midcontinent Communications phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Midcontinent Communications staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Midcontinent Communications is Thursday.The most busy day to call is Tuesday.Again, this is based on a sample of 157 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Midcontinent Communications is Thursday.In this case, it's a no-brainer. Thursday is not only the least busy day for calling this Midcontinent Communications number, but it is also the day with the shortest hold times.
More Ways to Contact Midcontinent Communications Customer Service
There are of course other ways to contact Midcontinent Communications customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Midcontinent Communications provides this option.
As a last, sometimes only, resort- Midcontinent Communications customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Midcontinent Communications's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Midcontinent Communications agent. This phone number is Midcontinent Communications's best phone number because 942 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-888-1300 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call Midcontinent Communications first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Midcontinent Communications has 1 phone number. It's not always clear what is the best way to talk to Midcontinent Communications representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Midcontinent Communications. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Midcontinent Communications. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.