Midcontinent Communications Customer Service

Phone Number & Contact Info

Midcontinent Communications's Best Phone Number

800-888-1300
Toll-free·Calls Customer Service·Most popular Midcontinent Communications number
Q:

How do I talk to a live human at Midcontinent Communications?

A:Must choose an option 1 or 2.
Q:

Does Midcontinent Communications offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Midcontinent Communications phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose an option 1 or 2.
Here is how our research team describes the way the Midcontinent Communications phone system greets you: New services at home, press 1. Business, press 2. If you know your party's extension, press 5.
Below are some clips we've found from Midcontinent Communications's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Welcome to Midco.
If you are calling about new or existing Midco services at your home, or place of residence, please press one.
If you are calling about business services or to discuss advertising at your business, press two.
If you know your party's extension, press five."
Excerpt from a call with Midcontinent Communications
Wednesday, January 10, 2024 3:20 PM

What are the hours and when should I call?

Midcontinent Communications operates the call center for this 800-888-1300 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 157 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Midcontinent Communications phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Midcontinent Communications staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Midcontinent Communications is Friday. The most busy day to call is Wednesday. Again, this is based on a sample of 157 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Midcontinent Communications

In summation, the best day to call Midcontinent Communications is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Midcontinent Communications staffs the call center well on Friday.

Why Customers Call Midcontinent Communications

If you have time to do a bit of reading before you call Midcontinent Communications, we recommend you read over some of our problem-specific articles.

Where is Midcontinent Communications available?

Midcontinent Communications is available in various states across the Midwest region, including North Dakota, South Dakota, Minnesota, and Wisconsin. We strive to connect residential and business customers in both urban and rural areas. Our reliable and high-speed internet, cable TV, and phone services are accessible to a wide range of communities, empowering them with fast and efficient communication tools. We endeavor to expand our coverage area continually, so if you are unsure whether Midcontinent Communications is available in your locality, please feel free to contact our customer support team for the most up-to-date information. We are committed to providing exceptional services and ensuring that more individuals and businesses can benefit from our robust communication solutions.

What services does Midcontinent Communications offer?

Midcontinent Communications offers a wide range of services to meet various connectivity needs. We provide high-speed internet, with both residential and commercial plans available, ensuring fast and reliable connections. Our cable TV services offer an extensive selection of channels, including premium options, along with features like DVR and On Demand. Additionally, we offer digital phone services that come with unlimited local and long-distance calling. For businesses, we have tailored solutions including data networking, cloud services, and managed Wi-Fi. Our advanced home security systems provide peace of mind, offering remote access and monitoring capabilities. We also offer specialized packages, such as home automation and whole-home Wi-Fi optimization. With Midcontinent Communications, you can trust that you will receive quality services to meet all your communication and entertainment needs.

What is the cancellation policy for Midcontinent Communications services?

Midcontinent Communications has a flexible cancellation policy for its services. Customers can cancel their services at any time without incurring any early termination fees. However, the cancellation request should be submitted in writing, either through email or by calling their customer service hotline. It is recommended to include the customer's account information and the desired date of cancellation in the request. Midcontinent Communications may require returning any equipment provided by them, which should be done promptly to avoid additional charges. Upon cancellation, customers are responsible for any outstanding balances on their accounts and are advised to settle them promptly. Overall, Midcontinent Communications strives to make the cancellation process straightforward and hassle-free for its customers.

Top Midcontinent Communications customer service problems

Click the link above to get answers to just about any Midcontinent Communications customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Midcontinent Communications Customer Service Contacts

There are of course other ways to contact Midcontinent Communications customer service besides the phone. Below we list the best ones, by medium.

Midcontinent Communications Customer Service Live Chat

midco.com - Technical Support
ClIck "Chat Live" on the right
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Midcontinent Communications provides this option.

Midcontinent Communications Customer Help Desk / Web Support

midco.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Midcontinent Communications customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Midcontinent Communications's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Midcontinent Communications agent. This phone number is Midcontinent Communications's best phone number because 942 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-888-1300 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call Midcontinent Communications first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Midcontinent Communications has 1 phone number. It's not always clear what is the best way to talk to Midcontinent Communications representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Midcontinent Communications. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Midcontinent Communications. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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