Metro PCS Customer Care on Twitter

Getting Metro PCS's Attention on Twitter by GetHuman

Customer Twitter Account
  • Somebody from Metro PCS usually replies within 18 hours.
  • GetHuman site vistors rank this #6 out of 9 ways to reach them.
While there may be a wait on hold, you will likely get answers faster by calling Metro PCS instead of messaging them on X (the website formerly called Twitter).

Recent reasons others tried tweeting Metro PCS

I lost my Sim card. I’m pretty sure it got thrown in the garbage.
Call history says ***
Call history from suspended account
My phone was stolen I need to login into my account but can't because it wants to send...
I need a copy of my last ** monthly statements.*I can only retrieve my last * months'
Need to speak to actual person about account. Will not let me past the automation
I want it on the computer that I can port my number back and still have the *** I payed...
Trying to change my plan to ** dollars and pay my bill
I want to know if our plan will increase since I’ve been hearing about this tmolbike pr...
sim is locked puk and keeps doing it
I need my old account number and pin number. I cannot remember the pin number and do n...
I cannot use my Metro cell phone because I cannot remember my PIN number. The operator...
I have no intrenet.could you please help me? This is the *nd time I have called.last we...

Metro PCS Twitter-based Customer Help - Stats

Twitter @ Handle@MetroByTMobile
Best hours24 hours, 7 days
Right time to tweet them1:15pm
Expected reply tweet18
Issue turnaround time47
Rank (amongst all ways to contact)6
Legibility of messaging68%
Customer service rating81%
Customer votes44,412
Information last updatedFri Feb 23 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Metro PCS Customer Service through Twitter

Metro PCS is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Metro PCS will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Metro PCS your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Metro PCS that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Metro PCS's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Metro PCS

Of the 9 way(s) to get in touch with Metro PCS, customers like you claim that the best one is the 888-863-8768 option. From this page you can easily access all the possible contact information options for Metro PCS as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Metro PCS? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Metro PCS

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