Metro PCS Customer Care on Twitter

Getting Metro PCS's Attention on Twitter by GetHuman

@MetroPCS
Customer Twitter Account
Usually replies within: 16 hours
Best time to tweet: ~10:45am
#6 of 7 contacts
44,414 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Metro PCS

Need help with sim card hot a new phone need help finishing the set up process
I had a metro pcs line and it's been deactivated for * months and i want the same number
Need to remove a line from my plan
Need to report a lost phone and suspend it's service until found
Why did my bill go up
Numerous issues. Next step, I’m seeking legal counsel.
Need help with bill this month
I don't know why phone bill is $***.**. My charge is $*** i want to know why please tha...
Need to separate phone number ***-***-**** from account * ********* to its own account...
Wanted the number to replace phone if there's insurance on it
Need to pay my bill on March *rd in full
Trying to pay bill online and the system is not responding to my Discover card.
I need to switch my sim to different device

Get help with my issue

Metro PCS Twitter-based Customer Help - Stats

Twitter @ Handle@MetroPCS
Call-back availableNO
Best hours24 hours, 7 days
Right time to tweet them10:45am
Expected reply tweet16
Issue turnaround time16
Rank (amongst all ways to contact)6
Legibility of messaging66%
Customer service rating79%
Customer votes44,414
Information last updatedMon Mar 01 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

Metro PCS Customer Service through Twitter

Metro PCS is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Metro PCS will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Metro PCS your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Metro PCS that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Metro PCS's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Metro PCS

Of the 7 way(s) to get in touch with Metro PCS, customers like you claim that the best one is the 888-863-8768 option. From this page you can easily access all the possible contact information options for Metro PCS as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Metro PCS? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Metro PCS

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