Metro PCS Customer Care on Twitter

Getting Metro PCS's Attention on Twitter by GetHuman

@MetroPCS
Customer Twitter Account
Usually replies within: 19 hours
Best time to tweet: ~2:30pm
#6 of 7 contacts
44,410 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Metro PCS

Want to pay Metro bill for free
I have * lines ********** and **********. I want to cancel or desconnect the ****
Change my plan ** dollar plan unlimited
Phone fell in fire,I have another metro phone I need to switch to.how do I go about.
No tengo se*al de internet me puedes ayudar
I need to get my phone unlocked
Automatic payment was not taken out of my account. How do I get my phone on and the pay...
I pay for this number and someone else has this number account!!!! Named Kenneth woods...
My phone rings ** times before voicemail picks up I wanted to ring five times before vo...
add a line to our service.
I have been with Metro for ** years and this week has been **** your call center has ma...
Change my mobile number
Ok I have several issues from connectivity, my plan being changed without authorization...

Get help with my issue

Metro PCS Twitter-based Customer Help - Stats

Twitter @ Handle@MetroPCS
Call-back availableNO
Best hours24 hours, 7 days
Right time to tweet them2:30pm
Expected reply tweet19
Issue turnaround time21
Rank (amongst all ways to contact)6
Legibility of messaging69%
Customer service rating82%
Customer votes44,410
Information last updatedTue May 17 2022 09:00:00 GMT+0000 (Coordinated Universal Time)

Metro PCS Customer Service through Twitter

Metro PCS is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Metro PCS will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Metro PCS your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Metro PCS that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Metro PCS's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Metro PCS

Of the 7 way(s) to get in touch with Metro PCS, customers like you claim that the best one is the 888-863-8768 option. From this page you can easily access all the possible contact information options for Metro PCS as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Metro PCS? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Metro PCS

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