A:Calling this JTV.com number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at JTV.com for you.
Q:
Does JTV.com offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-midnight, Sat 9am-7pm EST.The least busy day is Saturday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for JTV.com below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this JTV.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this JTV.com number should go right to a real human being
Below are some clips we've found from JTV.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling customer care at Jewelry Television.
Your call may be monitored or recorded for quality assurance.
Please hold while we transfer your call to a customer care agent.
All of our agents are presently busy. Please hold for the next available agent."
Excerpt from a call with JTV.com
Wednesday, January 17, 2024 8:59 PM
In fact, much of this information on this page is superfluous because this JTV.com phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
JTV.com operates the call center for this 800-550-8393 phone number Mon-Fri 7am-midnight, Sat 9am-7pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 262 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the JTV.com call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this JTV.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like JTV.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call JTV.com is Saturday.The most busy day to call is Friday, which averages 87% more phone calls by comparison.Again, this is based on a sample of 262 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call JTV.com is Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call JTV.com
Below is a sample of recent calls to JTV.com, and their purpose. Are any of these similar to the reason you are trying to call?
Account withdrawal inquiry: "Well, I got some some withdrawals today from JTB."
- From a call lasting 5m 44s , Oct 19, 2024 4:42 PM
Inquiring about return status: "What does that mean in transit?"
- From a call lasting 3m 16s , Oct 12, 2024 9:29 PM
Payment and order inquiry: "I need to make a payment to accounts receivable."
- From a call lasting 18m 3s , Oct 3, 2024 6:46 PM
Requesting a quote: "But I'm just trying to get a quote."
- From a call lasting 6m 12s , Aug 14, 2024 5:35 AM
Checking order status: "I was wondering if you check my order because I had a note that it was gonna be here on the twenty fourth of June."
- From a call lasting 6m 57s , Jun 26, 2024 1:19 PM
Issue with order payment and refund: "They told me I don't have enough money in my card, took five dollars off my card, and I asked for a refund but keep getting the runaround."
- From a call lasting 2m 2s , Jun 22, 2024 2:12 PM
Order inquiry for bracelet: "I called to place an order for a bracelet in size eight but was put on a waitlist, considering getting size seven and a quarter instead."
- From a call lasting 18m 56s , Jun 14, 2024 8:55 PM
Order inquiry: "I need to check on my recent order."
- From a call lasting 1m 5s , May 5, 2024 3:07 PM
Information about why customers call JTV.com is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and JTV.com will reply our your email.
Conclusion and closing notes
This is JTV.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a JTV.com agent. This phone number is JTV.com's best phone number because 1,212 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-550-8393 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call JTV.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, JTV.com has 1 phone number. It's not always clear what is the best way to talk to JTV.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for JTV.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like JTV.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.