JTV.com Customer Service

Phone Number & Contact Info

JTV.com's Best Phone Number

Toll-free·Calls Customer Service·Most popular JTV.com number

How do I talk to a live human at JTV.com?

A:Calling this JTV.com number should go right to a real human being

Does JTV.com offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-midnight, Sat 9am-7pm EST. The least busy day is Saturday, and the most busy day is Tuesday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this JTV.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this JTV.com number should go right to a real human being
Below are some clips we've found from JTV.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling customer care at Jewelry Television. Your call may be monitored or recorded for quality assurance. Please hold while we transfer your call to a customer care agent. All of our agents are presently busy. Please hold for the next available agent."
Excerpt from a call with JTV.com
Wednesday, January 17, 2024 8:59 PM
In fact, much of this information on this page is superfluous because this JTV.com phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

JTV.com operates the call center for this 800-550-8393 phone number Mon-Fri 7am-midnight, Sat 9am-7pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 166 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this JTV.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like JTV.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call JTV.com is Saturday. The most busy day to call is Tuesday, which averages 89% more phone calls by comparison. Again, this is based on a sample of 166 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call JTV.com

In summation, the best day to call JTV.com is Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call JTV.com

Below is a sample of recent calls to JTV.com, and their purpose. Are any of these similar to the reason you are trying to call?
Unclear purpose: ""
- From a call lasting 1m 39s , May 28, 2024 11:17 AM
Order inquiry: "I need to check on my recent order."
- From a call lasting 1m 5s , May 5, 2024 3:07 PM
Address change request: "I would like for them to go to my mother's address because my mailbox is out on the street, and I'm scared somebody gonna reach in and get them."
- From a call lasting 5m 38s , Mar 31, 2024 4:33 PM
Inquiring about Amethyst necklace: "I wanted to ask you about the Amethyst, very, very big stone on a chain."
- From a call lasting 3m 29s , Mar 29, 2024 4:26 PM
Inquiry about recent purchase: "I ordered it a few days ago, maybe four, five days ago."
- From a call lasting 25m 50s , Mar 13, 2024 1:16 AM
Unauthorized credit card charges: "I'm getting a lot of charges on my credit card and I don't understand why, like a phone number."
- From a call lasting 7m 21s , Mar 6, 2024 11:53 PM
Audio issue: "I can hear a double conversation, it won't shut up."
- From a call lasting 34s , Feb 29, 2024 3:49 AM
Checking delivery date: "Hi. I'm just double checking on an order I put in. I was just wondering if delivery date."
- From a call lasting 3m 1s , Feb 20, 2024 4:59 PM
Requesting jewelry repair: "One of the stones came out of my ring and it faded, wondering about repair costs."
- From a call lasting 36m 42s , Feb 18, 2024 11:38 PM
Account verification and payment inquiry: "I'm calling to make sure that my account is up to date and if there are any upcoming payments due."
- From a call lasting 2m 21s , Jan 24, 2024 1:17 AM

More JTV.com Customer Service Contacts

There are of course other ways to contact JTV.com customer service besides the phone. Below we list the best ones, by medium.

JTV.com Customer Email Addresses

customercare@jtv.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and JTV.com will reply our your email.

Conclusion and closing notes

This is JTV.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a JTV.com agent. This phone number is JTV.com's best phone number because 1,212 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-550-8393 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call JTV.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, JTV.com has 1 phone number. It's not always clear what is the best way to talk to JTV.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for JTV.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like JTV.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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