JTV.com Customer Service Issues

Subject: Feedback on JTV Website Update Dear JTV Customer Service, I have been a loyal customer of JTV for many years and have followed the website updates with interest. While I appreciate the efforts to enhance the online experience, I have encountered some issues that I believe need to be addressed by your programming team. Changes have disrupted the ease of navigating through the site. Previously, I had no difficulty accessing specific program options by host and timeframe if I missed something on TV. However, the current recap feature is more complex and less user-friendly. Before the recent update, I could easily find and view specific items, like the Artisans of Bali bangle bracelets, without having to sift through the entire collection. The most frustrating aspect of the new website is the intermittent display of items across different pages. Sometimes pages appear blank or incomplete, making it challenging to browse through the products seamlessly. Additionally, accessing item code numbers directly without the quick view option is no longer as straightforward. I have tested the website on multiple devices and encountered the same issues, which leads me to believe these are not isolated incidents. I urge your team to consider revisiting the old system while refining the new features to resolve these bugs and inconsistencies, particularly with the partial item displays. I acknowledge the vast inventory JTV offers and the effort involved in the website transition. Despite the current challenges, I remain hopeful that with time, improvements will be made. As a less tech-savvy individual, I appreciate your attention to these concerns during the rollout process. Thank you for your efforts and best wishes for the successful implementation of the updated website. Sincerely, Kathryn L.

I purchased a 10 karat gold Mariner chain that broke unexpectedly. After contacting JTV, they provided a return label as a customer courtesy. However, the chain broke in the same spot after wearing it for a month. JTV refused to fix it upon return. Additionally, I encountered issues with a 10 karat gold band ring purchased 22 days prior, which JTV refused to fix or replace, claiming they no longer sell it. Despite being a loyal customer who saves up for purchases due to being on disability, the inconsistent responses from JTV operators and the lack of insurance coverage on jewelry seem unfair. The chain breaking on its own, risking the loss of a gold cross charm, is disappointing. I hope to see better customer service and product quality from JTV in the future.

Yesterday, I placed an order for a preowned 14k ring with multiple colored gemstones in size 8. Having ordered before 1:00 PM Central Daylight Time (2:00 EDT), I expected it to be shipped the same day as items ordered before 2:00 PM Eastern time usually are. I opted for next day delivery to receive the ring on April 23. However, I received an email today indicating it would arrive on April 24 instead. While a one-day delay is not a major issue, I believe there is a principle at stake, and I wanted to bring it to your attention. If there are reasons causing delays in meeting shipping deadlines at JtV, it would be helpful to have this information readily available on the website, possibly on the order page itself. Being informed about such possibilities in advance would have been preferable. Consequently, I am disappointed not to have the ring today as expected.

I am Amir H., a resident of Kalikapur village in Batisa Union, Comilla. I am a regular viewer of Jamuna Television and I particularly love their news and morning program "Bangladesh." If I may say so, not watching Jamuna Television's news makes my day incomplete. Unfortunately, for the past six days, we have been unable to receive Jamuna Television in our area. This issue has recurred, even during the [redacted] national elections. What is the solution to this problem? Please let me know if you have any helpful information. If my name, Amir H., could be included in the list of good viewers, I would be very happy. #[redacted]1 Amir H.

Dear Mr. Charles Winston, I recently received pendant #CWB576 and it deserves 5 stars! While browsing, I noticed a ring similar to the pendant but no matching earrings. I kindly request that you design matching earrings for #CWB576 in a lever-back style with stationary Bella stones in Rose Gold over Sterling Silver. I prefer a substantial carat weight, aiming for a total carat weight of 28 so that each Bella jewel is 14 carats per ear. Although this may seem large, my 14-carat pendant doesn't appear that way, if that is the correct weight. Thank you for considering my request. Sincerely, Melinda M. P.S. I will email the Item # of the large Bella Lever Backs I bought a few years ago to give you a clearer picture of my request.

I would like to address the negative reviews regarding JTV. I believe that some of these reviews may stem from customers with pre-existing negative experiences or a generally pessimistic outlook. I believe that practicing courtesy, kindness, and sensitivity is more effective in resolving issues compared to making derogatory comments. In my nearly 10 years as a customer of JTV, I have had mostly positive experiences. While no company is flawless, errors can be rectified amicably rather than confrontationally. I hope this message resonates with someone at JTV as I value positive interactions and intend to continue my patronage with the company.

I find that Moissanite, Belle Luce, Fabulite, Lab-Create Diamonds, and Diamonds all have a similar look. Belle Luce has changed over the years, which is disappointing. However, I was especially let down by today's offering of DOCV321. It lacks the fun and personality I usually enjoy in jewelry. Given the recent violence in our country, displaying jewelry featuring the devil seems like a poor choice. It's disheartening for my elderly mother, a loyal viewer, and for children who question its symbolism. I question whether JTV truly needs to prioritize profit over sensitivity during these times.

I am Marilyn Pierce from Concordia, Kansas. I am disappointed with my expensive Engagement Ring, which is unique and has Champagne and white diamonds. However, the white baguette diamonds have become milky and cloudy, making me hesitant to wear it. I am looking to have the ring replaced or exchanged, as it no longer looks authentic due to the cloudy diamonds. I purchased this ring along with a two-year protection plan and matching baguette ring guards that have not been affected. Please advise me on the next steps as we are getting married soon. Thank you for your assistance.

I am writing in regards to my order #[redacted]72 for the Artisan of Bali Filigree bracelet. I originally placed the order when the item was out of stock and was later notified that it was back in stock. However, I have noticed that the price I paid for the bracelet was higher than what was initially quoted to me on the order date, as per the printout I have from that day. The holiday price listed was $99.99 with a further discount to $89.99, which I believe was a show special. I am willing to pay the $99.99, but I would like the holiday price discount of $22.50 not to be applied to my order. If this is not adjusted, I will unfortunately have to return the item, even though I do like it very much. I just noticed this discrepancy after checking my printout and hope we can find a resolution by honoring the price available at the time I confirmed my interest in purchasing the item. Thank you, Nancy.

I have a question about the two-year insurance coverage on returned items. Is this cost included in the final price? I frequently purchase from you and opt for the jewelry coverage, but I'm concerned about repeatedly losing this additional coverage fee. It has happened to me over six times, and if the coverage isn't refunded when I return an item, it feels like a waste of money. I want to ensure that the coverage cost is refunded or credited back to my account in the event of a return. You can contact me via email at [redacted]

I recently watched the JVT Live Representative showcase a lovely Jesus Pendant. However, she mistakenly called the Crown of Thorns the "crown of nails." As a devoted JVT Customer, I only have positive feedback for JVT's Customer Service and Products. Despite the error regarding the Crown of Thorns, I wanted to bring this to your attention for future broadcasts. Thank you. E. B., a Satisfied JVT Customer

Hello, I would like to address the sales tax issue on my recent order with order number [redacted]84. I have noticed that the sales tax is incorrect due to my address being in unincorporated Elbert County where the tax rate should be 3.9%, but I was charged the higher rate for Elizabeth city. This has happened in my previous orders as well, and the sales tax was adjusted before. For this particular order, I should be refunded $7.96 since the tax amount calculated was $7.76 for the total of $[redacted].99. I kindly request that a note be added to ensure the correct sales tax rate is applied for future purchases without the need for multiple contacts. Thank you for your attention to this matter. Best regards, Mylynne A. at [redacted] Arabian Trail, Elizabeth, CO 80[redacted].

I recently purchased green agate earrings and a necklace with a $25 discount coupon. My balance, after using my $20 brilliant cash, should be around $52. However, the email and order summary showed a total of $72. After contacting customer service, I was informed that my bill would actually reflect the lower amount and that brilliant cash doesn't appear on summaries. I would appreciate clarification on this matter. Thank you.

I wish Charles Winston would consider creating more moissanite jewelry with 10k or 14k gold rather than using plated metals that wear off easily. The two-tone pieces should use real solid gold instead of plating to ensure longevity. I prefer quality materials and am hesitant to invest in pieces made with subpar metals. I also urge the brand to focus on highlighting the beauty of moissanite rather than constantly promoting their diamonds. The quality of the diamonds received in the past often fell short of expectations. The company used to offer higher-quality items, such as their gold collection, which I appreciate more. It would be great to see a shift back towards that direction.

It is currently 11:20 pm on May 16, [redacted]. I recently attempted to purchase item #1 from tray 2. The customer service representative I spoke with seemed inexperienced and made several errors regarding the carat weight of the ring, my Visa card's expiration date, and card number. Despite my explanation that the carat weight displayed was 3.20, he insisted it was 2.60. He also repeatedly mentioned a card expiration date of February [redacted], even though it's now past that. As the ring was not available in size 5 and he struggled to understand my requests, I decided to cancel my order. I hope JTV can identify this individual to provide further training. I have always had positive experiences with JTV's customer service until now. If this issue persists, it may result in a loss of customers.

I've been a loyal JTV customer for many years and have generally been satisfied with my purchases until I recently bought a $[redacted] jewelry piece that turned out to be disappointing. As someone on a fixed income, this was a significant purchase for me, and I feel like I wasted my money on what I now consider to be a piece of junk. I informed JTV that the stones looked like poor quality, but when it was returned, it seemed unchanged. I feel let down by the quality of this item and the fact that it was sold at such a high price. The piece has left me feeling regretful, and I believe it's important that I share my experience so others are aware too.

I contacted customer service and was advised to send a picture of the 30% off item I saw, as I made a purchase close to $1,[redacted]. I made a deposit of $[redacted],[redacted] today, which seems to be on hold by the bank until tomorrow morning. I managed to capture a photo on my phone showing the promotion for spending over $[redacted] and getting 30% off, in relation to my substantial purchase. The invoice number is #[redacted]13. I took a picture of the offer but I'm having difficulty attaching it to this email.