JCPenney Customer Service

When you call the customer service phone number for JCPenney, you first interact with an automated messaging system. It thanks you for calling, then offers a Spanish language option (press 2). Alternative language options are great, as they increase caller accessibility!

After greeting you and presenting the option to receive services in Spanish, there is a substantial pause. This might be frustrating for someone calling with a pressing need to reach a representative, but it does give callers a few extra seconds to "press 2" if they need or want to.

After the pause, you're informed that the call is—not might be, is—being monitored and recorded in accordance with their business purposes and applicable law. Slightly off-putting, but okay. The automated system then presents the proper phone menu, and thankfully, there is the option to press the star key at any time if you'd like the menu to be repeated. It is as follows:

• Press 1 for help with an order
• Press 2 for help with a JCPenney Credit Card, including making a payment
• Press 3 for in-store services, such as beauty, salon, optical, and portrait
• Press 4 for all other services, such as JCPenney Rewards and product warranties

I pressed the star key towards the end, and interestingly, it didn’t repeat; the line started ringing, presumably to connect me to a representative. This might be a bypass hack for those who want to skip the phone menu altogether and talk to a human, although they might have to transfer you since you didn’t navigate the phone menu first. I'm not sure, though, as I'm not familiar with how their system works behind the scenes.

I selected option 4 and was able to connect with someone quickly. She was very helpful and made calling a customer service line—a task I imagine few actually look forward to—as hassle-free as possible.