JC Penney Customer Care on Twitter

Getting JC Penney's Attention on Twitter by GetHuman

@jcpenney
Customer Twitter Account
Usually replies within: 9 hours
Best time to tweet: ~9:30am
#4 of 5 contacts
3,825 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting JC Penney

I bought a pair of shoes in store this morning for $*** and I see that online they are...
Can't place order, won't accept new penny's credit card * ,Can't get credit card debt...
I have called already, ** days ago. I need my W-* from **** I am a former associate and...
Regarding using my new credit card to order
I want to cancel a order I just made
My online access is locked out and I need help so I can order some items
I ordered a Levi’s jacket as an XXL and in the mail I got the wrong sized jacket so I w...
Ordered an XXL and received a XL so it’s the wrong size and just want to get a exchange...
I checked out as a guest online and I didn’t save my tracking number : is there a way I...
I received my new card .. where do I call to activate.. no phone number attached.
I tried to order two items last night and use the code GOPENNY. After tax and with free...
Double charged. Item is number *************. It is for F** space LS Henley dress I was...
so i have an email from jcpenny im not sure if its a scam but i am emailing based off o...

Get help with my issue

JC Penney Twitter-based Customer Help - Stats

Twitter @ Handle@jcpenney
Call-back availableNO
Best hours24 hours, 7 days
Right time to tweet them9:30am
Expected reply tweet9
Issue turnaround time20
Rank (amongst all ways to contact)4
Legibility of messaging58%
Customer service rating75%
Customer votes3,825
Information last updatedSun Nov 27 2022 10:00:00 GMT+0000 (Coordinated Universal Time)

JC Penney Customer Service through Twitter

JC Penney is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that JC Penney will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM JC Penney your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like JC Penney that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that JC Penney's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting JC Penney

Of the 5 way(s) to get in touch with JC Penney, customers like you claim that the best one is the 800-322-1189 option. From this page you can easily access all the possible contact information options for JC Penney as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach JC Penney? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact JC Penney

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