JC Penney Customer Care on Twitter

Getting JC Penney's Attention on Twitter by GetHuman

@jcpenney
Customer Twitter Account
Usually replies within: 11 hours
Best time to tweet: ~9:30am
#4 of 5 contacts
3,849 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting JC Penney

Was at store **** got two tops and was charged for three
I returned an item on June **th and have never received my refund to my visa credit card.
I returned items in the mail to you almost a month ago and have not teceymu refund. The...
I have lost my Jcpenny card and would like another one sent to me please
I placed an order may **nd ups says the post office delivered my package june ** th not...
Compre un conforter blanco en l*nea tama*o King .. acabo de recibir el mismo pero no el...
Compr* un comforter tama*o King en l*nea y lo acabo de recibir pero el mismo es tama*o...
I was told by Navient that I had a credit card for JC PENNY in my name with a payment o...
I want to place an order but the system will not except my gold card number...
Ordered plantation shutters and toubo for windows in Jan **** Paid in full no one can...
Customer Service is not willing to help locate order number*****************. Have bee...
HELP - I am not getting any response*using GetHuman******@***.com*re: order...
I placed an order thru a jcp CS rep*on ****. Order *****-****-****-*****billed to Barba...

Get help with my issue

JC Penney Twitter-based Customer Help - Stats

Twitter @ Handle@jcpenney
Call-back availableNO
Best hours24 hours, 7 days
Right time to tweet them9:30am
Expected reply tweet11
Issue turnaround time14
Rank (amongst all ways to contact)4
Legibility of messaging74%
Customer service rating51%
Customer votes3,849
Information last updatedSat Oct 17 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

JC Penney Customer Service through Twitter

JC Penney is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that JC Penney will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM JC Penney your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like JC Penney that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that JC Penney's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting JC Penney

Of the 5 way(s) to get in touch with JC Penney, customers like you claim that the best one is the 800-322-1189 option. From this page you can easily access all the possible contact information options for JC Penney as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach JC Penney? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact JC Penney

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