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Intercontinental Hotels Customer FAQ

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What is Intercontinental Hotels's Phone Number?

The question we are asked most often is about how to talk to Intercontinental Hotels customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any additional fees or taxes charged by Intercontinental Hotels?

Intercontinental Hotels strives to be transparent and provide exceptional value to our guests. While our room rates are inclusive,...
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Customer Service

What Do I Do If I Never Received a Confirmation Email from Intercontinental Hotels?

InterContinental Hotels provide stellar services for its guests which encompasses the booking experience as well. Should you have problems...
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How Do I Dispute a Charge with Intercontinental Hotels & Resorts?

If you stayed at an InterContinental Hotels & Resorts location and found an extra, unexpected charge on your bill that you do not think...
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How Do I File a Complaint About the Property to Intercontinental Hotels & Resorts?

If you experienced a problem with an InterContinental Hotels & Resorts property, you may want to complain about it to the company....
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Booking and Cancellation

How Do I Book a Trip with Intercontinental Hotels?

When traveling, a stay at an Intercontinental Hotel (IHG) is guaranteed to be a clean, comfortable stay. IHG allows travelers to book...
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How Do I Cancel My Trip with Intercontinental Hotels?

Log into your account on the Intercontinental Hotels website to cancel your reservation. Click My Account, My Reservations and select...
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How Do I Get a Refund from Intercontinental Hotels?

Travelling is a unique experience that might be muddied by a slight inconvenience such as a billing discrepancy. Should you find yourself...
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What Is Intercontinental Hotels' Cancellation Policy?

InterContinental Hotels' cancellation rules vary by location, but you can cancel most reservations up until 4 p.m. on the day of arrival....
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What Is Intercontinental Hotels' Coronavirus Change or Cancellation Policy?

InterContinental has different COVID-19 cancellation and reservation change rules for each location. You can learn more about your...
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Payment and Rewards

What are the accepted payment methods for booking with Intercontinental Hotels?

Intercontinental Hotels accepts various payment methods to facilitate hassle-free bookings. Guests can choose to pay with major credit...
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Does Intercontinental Hotels offer loyalty rewards or a rewards program?

Yes, Intercontinental Hotels does offer a loyalty rewards program called IHG Rewards Club. As a member, guests can earn points for...
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Stay Details

What is Intercontinental Hotels' check-in and check-out time?

Intercontinental Hotels' standard check-in time is 3:00 PM, while check-out time is 12:00 PM. However, please note that these times...
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Can I make special requests for my stay at Intercontinental Hotels?

Yes, guests can make special requests for their stay at Intercontinental Hotels. The hotel staff will do their best to accommodate...
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What amenities are available at Intercontinental Hotels?

Intercontinental Hotels offer a range of exceptional amenities for a comfortable and memorable stay. Our guests can enjoy luxurious...
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Does Intercontinental Hotels offer airport shuttle services?

Yes, Intercontinental Hotels does offer airport shuttle services at select locations. The availability of this service may vary depending...
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What is the minimum age requirement to check-in at Intercontinental Hotels?

The minimum age requirement to check-in at Intercontinental Hotels is typically 18 years old. However, in certain locations, the minimum...
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Are pets allowed at Intercontinental Hotels?

Yes, Intercontinental Hotels welcomes pets to provide a comfortable stay for all guests. We understand that pets are an integral part...
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Is breakfast included in the room rate at Intercontinental Hotels?

Yes, breakfast is included in the room rate at Intercontinental Hotels. We believe that starting the day with a delicious and nutritious...
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What is the policy for smoking at Intercontinental Hotels?

At Intercontinental Hotels, we strive to provide a comfortable and enjoyable experience for all our guests. We understand that preferences...
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Are there any additional fees or taxes charged by Intercontinental Hotels?

Intercontinental Hotels strives to be transparent and provide exceptional value to our guests. While our room rates are inclusive,...
Read more

Help me with my Intercontinental Hotels customer service issue

Ask any question you have about Intercontinental Hotels customer service. We will do our best to get you answers right away.
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