What Is Intercontinental Hotels' Cancellation Policy?
InterContinental Hotels' cancellation rules vary by location, but you can cancel most reservations up until 4 p.m. on the day of arrival. Discounted reservations are subject to different rules. You can call InterContinental's customer support team if you need help locating cancellation rules for your reservation.
InterContinental Hotels Group, or IHG, is an international hotel and resort company operating numerous locations worldwide. Here's everything you need to know about IHG's cancellation rules.
InterContinental Cancellation Rules Vary by Location
IHG operates thousands of destinations around the globe. The company also owns numerous hotel and resort brands, including popular chains like Holiday Inn, Avid, Hotel Indigo and many more. As a result, IHG has a wide range of cancellation policies depending on the location.
The best way to learn more about your location's specific cancellation rules is to call InterContinenal's customer support team. Be ready to provide details about your reservation, including your hotel location and dates of stay.
You can also look for cancellation rules in your confirmation email. If you didn't get a confirmation email, check the website you used to book the stay or call InterContinental's worldwide reservation office.
Many Reservations Can be Cancelled Up Until the Day of Arrival
It's important to check the specific rules of your hotel reservation, but many IHG locations allow cancellation up until 4 p.m. on your check-in date.
In most cases, you will not be charged any cancellation fees if you cancel your reservation before the 4 p.m. deadline. Late cancellations may be subject to fees. Cancellation fees vary by location, so check your reservation confirmation for more details.
Discounted Reservations Are Subject To Different Rules
IHG offers discounts when you book in advance. Rules vary by location, but you might get up to 20% off when you use Book Early and Save by reserving a room two to 14 days in advance.
However, discounted reservations are subject to different cancellation rules. In most cases, Book Early and Save reservations are nonrefundable when canceled or changed.
InterContinental Hotels' Customer Support Team Can Help
IHG has a helpful customer service team if you need help learning more about your reservation's cancellation rules. You can call the team at any time for info about cancellations, refunds and reservation changes.
Have your reservation info available when you call. You may need to provide your confirmation number, dates of stay and other details to learn more about your hotel's cancellation rules.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for Intercontinental Hotels Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Intercontinental Hotels in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Is Intercontinental Hotels' Cancellation Policy? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.