How Do I Cancel My Trip with Intercontinental Hotels?
Log into your account on the Intercontinental Hotels website to cancel your reservation. Click My Account, My Reservations and select the reservation you want to cancel. Choose the Reason for cancellation from the drop-down menu and follow the steps to confirm your cancellation. You will receive an email confirmation of the cancellation.
Travelers understand the importance of having a great hotel when they travel. People make reservations for hotels in advance, but sometimes the situation arises that the guests have to cancel their trip for one reason or another. Here are the steps to cancel your trip with Intercontinental Hotels.
1. Log Into Your Account
To cancel your trip with Intercontinental Hotels, log in to your account on the Intercontinental Hotels website. You can log in by entering your email address and password or by clicking Forgot Password and then entering your email address.
If you have more than one reservation associated with that email address, you will be asked to select which reservation you would like to cancel.
2. Click My Account
Selecting My Account will take you to a page where you can manage your reservations. Look for the reservation you want to cancel and click on it.
Next, scroll down and click Cancel. You'll be given the option to cancel only the intended reservation or future reservations under your account.
3. Select Reason for Cancellation
You will then be required to select your reason for canceling the trip. If you choose Change in My Travel Plans, you will be prompted to specify your new plans. You will have the option of selecting Other as a reason.
4. Click Cancel My Trip
You'll be taken to a page with your account information in My Account section. In My Bookings section, click the link that says Cancel Reservation. This will bring up a new page where you can cancel your reservation.
You will be asked if you are sure you want to cancel your reservation. Click Yes. My Bookings page will say that your reservation has been canceled successfully.
5. Confirmation Email
Intercontinental Hotels Resorts will email a confirmation message once its team has verified your cancellation request. Once you receive your cancellation confirmation email, it is important to review it carefully because it contains instructions on how to inquire if there is a mistake made during the cancellation process.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for Intercontinental Hotels Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Intercontinental Hotels in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Trip with Intercontinental Hotels? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.