How Do I File a Complaint About the Property to Intercontinental Hotels & Resorts?
If you experienced a problem with an InterContinental Hotels & Resorts property, you may want to complain about it to the company. To do this the right way, start by talking to the front desk clerk. If that doesn't work out, talk to the manager about the problem. If that doesn't work out either, contact InterContinental Hotels & Resorts' customer service department.
InterContinental Hotels & Resorts is a very popular chain of luxury resorts and hotels, and most guests enjoy their stays without incident. However, if you were a recent guest of InterContinental Hotels & Resorts and found a serious problem with its property, you may wish to complain about it to the company to make sure it gets fixed and, perhaps, to get a refund of some sort. To learn how to do this properly, just keep reading. This article has all the information you need.
Talk to the Front Desk Clerk First
Your first instinct may be to go straight to the manager, but this would be a mistake. The clerk at the front desk is there to help guests take care of their problems. The manager won't likely appreciate you taking them from their numerous duties to deal with an issue that the front desk clerk could probably handle by themselves. Besides, going to the front desk clerk first might get the matter resolved much more quickly.
Talk to the Manager Next
If the front desk clerk can't resolve the problem, it's time to take the issue to the manager. When you see them, don't assume the desk clerk has fully explained everything. Go over the problem again with the manager, who will most likely be able to resolve the problem in a satisfactory way.
Contact InterContinental Hotels & Resorts' Customer Service Department
If talking to the manager doesn't help either, the next step is to contact InterContinental Hotels & Resorts' customer service department. Tell a representative all about the problem and about the steps you have already taken to get the matter resolved. To contact a customer service representative, you must use the phone. There is no customer service email, help forum or chat.
Remember These Things
When you make your complaint to an InterContinental Hotels & Resorts employee, remember these things if you want to get the best results:
- Even if you feel upset, be courteous to the employee you're complaining to.
- Clearly communicate that you aren't upset at them personally, just about the property.
- Describe just the facts of the matter, not your emotions about it.
- Clearly explain exactly what you require to resolve the problem satisfactorily. Keep your expectations realistic.
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