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Intercontinental Hotels Customer FAQ

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What is Intercontinental Hotels's Phone Number?

The question we are asked most often is about how to talk to Intercontinental Hotels customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Booking and Reservations

What Do I Do If I Never Received a Confirmation Email from Intercontinental Hotels?

InterContinental Hotels provide stellar services for its guests which encompasses the booking experience as well. Should you...
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How Do I Book a Trip with Intercontinental Hotels?

When traveling, a stay at an Intercontinental Hotel (IHG) is guaranteed to be a clean, comfortable stay. IHG allows travelers...
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How Do I Cancel My Trip with Intercontinental Hotels?

Log into your account on the Intercontinental Hotels website to cancel your reservation. Click My Account, My Reservations and...
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How Do I Get a Refund from Intercontinental Hotels?

Travelling is a unique experience that might be muddied by a slight inconvenience such as a billing discrepancy. Should you...
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What Is Intercontinental Hotels' Cancellation Policy?

InterContinental Hotels' cancellation rules vary by location, but you can cancel most reservations up until 4 p.m. on the day...
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Policies and Guarantees

What Is Intercontinental Hotels' Coronavirus Change or Cancellation Policy?

InterContinental has different COVID-19 cancellation and reservation change rules for each location. You can learn more about...
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How do Intercontinental Hotels support sustainability and green practices?

Intercontinental Hotels actively engage in sustainability through initiatives that reduce environmental impact, including...
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How can I earn points through the Intercontinental Hotels loyalty program?

Points in the IHG Rewards program can be earned through qualifying hotel stays, dining, and spa services, based on spending....
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What is the policy regarding smoking in Intercontinental Hotels?

Intercontinental Hotels generally maintain a non-smoking policy for guest comfort, though some locations may provide designated...
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Customer Service and Complaints

How Do I Dispute a Charge with Intercontinental Hotels & Resorts?

If you stayed at an InterContinental Hotels & Resorts location and found an extra, unexpected charge on your bill that you do...
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How Do I File a Complaint About the Property to Intercontinental Hotels & Resorts?

If you experienced a problem with an InterContinental Hotels & Resorts property, you may want to complain about it to the...
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How does Intercontinental Hotels ensure guest privacy and security?

Intercontinental Hotels prioritizes guest privacy and security through rigorous policies, extensive staff training on...
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How does Intercontinental Hotels handle lost and found items?

Intercontinental Hotels has a systematic process for managing lost and found items, ensuring they are treated responsibly....
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Hotel Amenities and Services

What types of amenities can guests expect in Intercontinental Hotels?

Intercontinental Hotels provide a variety of amenities aimed at enhancing guest comfort. These include lavish bedding,...
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Does Intercontinental Hotels offer business packages for corporate travelers?

Intercontinental Hotels provides various business packages tailored for corporate travelers, featuring amenities like meeting...
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Are there special offers for long-term stays at Intercontinental Hotels?

Intercontinental Hotels frequently has special promotions for long-term stays, catering to various guest needs such as...
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Does Intercontinental Hotels have any partnerships with local attractions?

Intercontinental Hotels frequently collaborates with local attractions to enhance guest experiences through exclusive access,...
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What types of accessible facilities does Intercontinental Hotels provide?

Intercontinental Hotels prioritizes accessibility by offering facilities like accessible guest rooms with features such as...
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Are there group rates available for events and conferences?

Intercontinental Hotels provide group rates for events and conferences to assist organizations in hosting attendees. Rates...
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Does Intercontinental Hotels offer options for early check-in or late check-out?

Intercontinental Hotels generally provide early check-in and late check-out options, depending on location and policies....
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What additional services are available for guests celebrating special occasions?

Intercontinental Hotels provide various additional services for guests celebrating special occasions, such as personalized...
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Does Intercontinental Hotels provide child care or babysitting services?

Intercontinental Hotels do not consistently offer child care or babysitting services at all locations. The availability of...
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Are there any unique experiences offered exclusively at specific Intercontinental Hotels?

Intercontinental Hotels offer unique experiences that showcase local culture, such as exclusive culinary classes, guided tours,...
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