Hermes.com Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Hermes.com?
Q:
Does Hermes.com offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Hermes.com below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Hermes.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Option 1
Below are some clips we've found from Hermes.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Hermes. We are currently closed.
To leave a message, please press one, and Hermes shopping specialist will return your call.
You may also contact us by email at service dot u s at air meds dot com."
Excerpt from a call with Hermes.com
Tuesday, February 27, 2024 1:40 PM
The first phone menu
"Thanks for calling Hermes. To ensure our tradition of service, this call may be recorded.
For all other inquiries, please press zero.
Alternatively, we invite you to connect with a client specialist via our live chat feature by visiting the store locator or any products page on our web site at w w w dot ramirez dot com.
To place an order or to inquire about an existing order, please press one.
For store location, hours, and contact information, please press two."
Excerpt from a call with Hermes.com
Monday, June 3, 2024 4:18 PM
After you press 1
"For product information, please press three.
To request a All of our specialists are currently assisting other customers Please press one to receive a callback.
Press two to leave a message."
Excerpt from a call with Hermes.com
Friday, January 26, 2024 2:28 PM
What are the hours and when should I call?
Hermes.com operates the call center for this 800-441-4488 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 348 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Hermes.com call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Hermes.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Hermes.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Hermes.com is Sunday. The most busy day to call is Thursday, which averages 350% more phone calls by comparison. Again, this is based on a sample of 348 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Quietest
- Mon
- Tue
- Wed
- Thu
- Busiest
- Fri
- Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.
The best time to call Hermes.com
In summation, the best day to call Hermes.com is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Hermes.com staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Hermes.com
Below is a sample of recent calls to Hermes.com, and their purpose. Are any of these similar to the reason you are trying to call?
Tracking parcel inquiry: "I was just wondering if you can track my parcel, as it was supposed to be here nine days ago."- From a call lasting 15m 15s , Jun 26, 2024 2:28 PM
Tracking package delivery: "I have a package from Germany that should be here in Nigeria but I haven't received it yet."- From a call lasting 14m 10s , May 24, 2024 7:39 PM
Missing package inquiry: "I was supposed to receive a package today but it's showing as delivered when it is not."- From a call lasting 4m 34s , Mar 11, 2024 3:59 PM
Confusion about delivery service: "Is this the castle delivery service?"- From a call lasting 1m 23s , Jan 26, 2024 2:34 PM
Delivery inquiry: "I'm calling about a delivery."- From a call lasting 1m 35s , Jan 26, 2024 2:28 PM
Tracking order query: "I'm calling to inform you that I'm in the house waiting for my item, but it was supposed to be delivered on Friday."- From a call lasting 5m 35s , Jan 11, 2024 2:07 PM
Conclusion and closing notes
This is Hermes.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hermes.com agent. This phone number is Hermes.com's best phone number because 6,792 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-441-4488 include Track an Order, Missing Item, Missed Delivery, Item Not Picked Up, Change Address and other customer service issues. Rather than trying to call Hermes.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Hermes.com has 1 phone number. It's not always clear what is the best way to talk to Hermes.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Hermes.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Hermes.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.