Hermes.com Customer Service Issues

Hello, I need assistance regarding an order I placed approximately two weeks ago. I expected the order to be delivered before my business trip from the 16th to the 20th of August. Unfortunately, each delivery attempt by Hermes was missed while I was away. The order was made with a company named OAIMUHZ, and the delivery service in the UK is Hermes. Here are the order details: Order Number: [redacted] Oaimuhz#[redacted] Shipment Status Updated Tracking Number: H03CEA[redacted] Upon tracking, I discovered that the package is on its way back to the seller. Could you please advise Hermes to attempt redelivery to my address or leave it with my neighbor? It's crucial that I receive this order. I appreciate your prompt assistance. Regards, Brandon C

Four weeks ago, I sent two parcels for next day delivery. One reached its destination without any issues, but the other is lost. I am disappointed with the poor service from your company. I have been waiting for an update for a week now without any communication. It would be appreciated if someone could contact me with an update. If I don't hear back soon, I will have to involve a lawyer and contact Trading Standards and the newspaper. Thank you, Wilson.

Hello, I am reaching out regarding a parcel that was scheduled to be delivered to me today. The tracking number is HO1PJaoo[redacted]1. I have been monitoring the tracking for over a week, and it seems that the package has not progressed beyond Reading. I am frustrated with the delay and lack of movement. I expect my parcel to be promptly delivered, especially when it was shipped through Amazon. I urge you to rectify this situation as soon as possible and ensure the delivery is made by tomorrow morning at the latest. I am disappointed in the service provided so far and request that you take action to address this issue promptly. Thank you.

Hello. My package number is H[redacted][redacted]03. Please tell me why I received a message that my address: Germany, [redacted] Vettelschoss, Im Alten Hohn 24, cannot be used? This building is an inn in Vettelschoss. You can drop the bag at the reception. Packages reach me without a problem, but for some reason, is there an issue here? Please tell me, did nobody respond to my letter yesterday? Due to this problem, I would like to update the delivery address of my package. New address: Hermes Paket Shop HBG Fachmarkt Am Rennenberg 2, [redacted] Katharinen. I look forward to your prompt response.

Hello, I checked the website and it shows the package has been delivered, but unfortunately, I haven't received it yet. The address they provided only includes the postal code and the city name without any house number. I am unable to locate my package currently, and it contains something very important to me. I would appreciate your assistance in contacting the delivery person to inquire about the whereabouts of my package. My name is Natthaninee Aiamchai. The tracking number for my shipment is H[redacted][redacted]44. Thank you.

I sent a package with "Temu," and according to the Hermes website, the delivery was supposed to happen on 10/24/[redacted]. I asked my mother to pick it up, but she mentioned no one came, and the website indicated nobody was there. I opted to have the package sent to my neighbor, but I returned early and waited on the street for it. In the end, nobody showed up, and the site still says nobody came again.

I am extremely dissatisfied with the delivery service I have received multiple times. The driver does not make any attempt to contact me upon arrival, causing me to miss my parcel. Waiting outside for an hour in the cold is unreasonable. The delivery driver even falsified attempted deliveries by posting fake photos. The lack of customer service contact information is frustrating. I am at a loss for how to resolve these issues with Evri's service.

I am very disappointed as the delivery person left my parcel at my door, allowing someone to take it. Despite my prior instruction to deliver it to the neighbor at number 2 if I wasn't home, it was still left unsecured on November 14. This has caused me great distress due to my mental health issues. I kindly request a refund for this incident. I urge a manager to contact me promptly at [redacted]9 to address this matter.