Evernote Customer Service
Phone Number & Contact Information
How to contact Evernote Customer Service
The Editor's Notes on Calling Evernote
Evernote is an app designed to help people with taking notes, task management and organizing information and links. As an extremely popular cross-platform app, it isn't surprising that Evernote receives many customer service requests each and every day.
It should be noted that Evernote does not offer phone-based customer service. Basic account holders can request customer support via email while those who have Premium or Business accounts can receive live chat support. Evernote does use Zendesk for email customer support, which makes it easier for customers and Evernote representatives to keep track of customer service correspondence.
Why do People Contact Evernote Customer Support?
Evernote users contact customer support for a range of reasons, including:
- Requests for technical support
- Changing account type
- Canceling accounts
- Billing issues
- Concerns about security or identity theft
Best Practices for Contacting Evernote Customer Service
There are several things that you can do to help ensure that your questions and issues are handled quickly and professionally by Evernote customer service representatives:
- Understand your options for receiving customer support. If you have a basic account, email is your only option. Live chat is available to those who have paid accounts.
- Before emailing or requesting a chat session, make sure that you have any necessary documentation in front of you. This might include invoices, billing statements or previous correspondence with Evernote regarding your issue. Screenshots may be very helpful if you are dealing with error messages.
How do Consumers Feel About Contacting Evernote Customer Service?
In general, it appears as though Evernote users are generally satisfied with the level of customer support provided, though many may be unhappy that Evernote does not provide online phone-based support.
What Kind of Issues can Evernote Customer Service Representative Resolve?
Evernote customer service representatives can resolve most issues, including technical support issues, helping users select an appropriate plan, canceling or changing accounts and researching billing issues.
What Can't Be Resolved by Contacting Evernote Customer Service?
Evernote customer service representatives may be able to identify incompatibilities between the Evernote app and your hardware or operating system. They may also be able to suggest workarounds that could help you to use the Evernote app with your current setup.
However, there are situations in which a serious incompatibility could make it impossible for you to use the app effectively. Evernote customer support can't resolve these issues and it will be on you to change or update your devices and operating systems so that you can use Evernote.
What Should You Do If You Have an Unsuccessful Communication with Evernote?
If your request for customer support does not go well, don't fret. There are still things you can do to help get a reasonable answer to a question or a resolution that you can live with.
- First, review your chat transcript or conversation with an Evernote customer service representative. You may be able to identify a misunderstanding that led to the communication going badly. Knowing this information can help you improve during your next go-around with Evernote customer support.
- Next, contact Evernote again. There is a chance that the next representative that you connect with is better prepared to respond to your query. He or she may be able to offer a resolution that the previous agent couldn't.
- If a second contact doesn't go well, consider getting in touch in a different way. If you have a Premium or Business account, you have a choice between email and live chat. Try the other method of getting in touch and see what happens.
- If you have a basic account, try using Evernote's customer forums or reaching out over social media. Fresh eyes on your concern may result in your problem being addressed.
Conclusion and closing notes
You came here to see Evernote's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Evernote agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Evernote anyways and help you with your issue. Over the last 18 months, 5,958 customers like you have come in search of a phone number for Evernote and helped us confirm they don't have one. Common reasons that people try to call Evernote customer support department include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call Evernote first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via chat or web or twitter. Unfortunately, right now Evernote doesn't have any phone numbers. It's not always clear what is the best way to talk to Evernote representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
How GetHuman Helps If Evernote Had a Phone Number
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Evernote, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Evernote customers like yourself.
GetHuman does not provide call center services or customer support operations for Evernote. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Evernote. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.