Evernote is an app designed to help people with taking notes, task management and organizing information and links. As an extremely popular cross-platform app, it isn't surprising that Evernote receives many customer service requests each and every day.
It should be noted that Evernote does not offer phone-based customer service. Basic account holders can request customer support via email while those who have Premium or Business accounts can receive live chat support. Evernote does use Zendesk for email customer support, which makes it easier for customers and Evernote representatives to keep track of customer service correspondence.
Why do People Contact Evernote Customer Support?
Evernote users contact customer support for a range of reasons, including:
Best Practices for Contacting Evernote Customer Service
There are several things that you can do to help ensure that your questions and issues are handled quickly and professionally by Evernote customer service representatives:
How do Consumers Feel About Contacting Evernote Customer Service?
In general, it appears as though Evernote users are generally satisfied with the level of customer support provided, though many may be unhappy that Evernote does not provide online phone-based support.
What Kind of Issues can Evernote Customer Service Representative Resolve?
Evernote customer service representatives can resolve most issues, including technical support issues, helping users select an appropriate plan, canceling or changing accounts and researching billing issues.
What Can't Be Resolved by Contacting Evernote Customer Service?
Evernote customer service representatives may be able to identify incompatibilities between the Evernote app and your hardware or operating system. They may also be able to suggest workarounds that could help you to use the Evernote app with your current setup.
However, there are situations in which a serious incompatibility could make it impossible for you to use the app effectively. Evernote customer support can't resolve these issues and it will be on you to change or update your devices and operating systems so that you can use Evernote.
What Should You Do If You Have an Unsuccessful Communication with Evernote?
If your request for customer support does not go well, don't fret. There are still things you can do to help get a reasonable answer to a question or a resolution that you can live with.