Duke Energy (NC & SC) Customer Care on Twitter

Getting Duke Energy (NC & SC)'s Attention on Twitter by GetHuman

https://twitter.com/DukeEnergy
Customer Twitter Account
Usually replies within: 11 hours
Best time to tweet: ~3:45pm
#4 of 4 contacts
5,011 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Duke Energy (NC & SC)

There is a tree that has been cut down near my house & it has fell on some power lines...
Why is my electric bill higher this month then any other bill
Ever since my electricity was turned back on some of my lights have been flickering off...
I payed my bill over an hour ago maybe * n lights bene pending connect and did not connected.
I need to get a extension on my bill
I was told that my power would be on today I have already paid my deposit. Why is my el...
I would like another light installed in my yard.
transformer outside of my house is sparking fire
Limbs over power lines on N. Aspen and Denton St Lincolnton NC. Looks like tree may be...
Never received first bill
I am moving and I need to transfer my account to mind and location so I need to figure...
Question about my bill
I bought house on nov * and needed power immediately now it’s suppose to freeze and the...

Get help with my issue

Duke Energy (NC & SC) Twitter-based Customer Help - Stats

Twitter @ Handlehttps://twitter.com/DukeEnergy
Call-back availableNO
Best hours24 hours, 7 days
Right time to tweet them3:45pm
Expected reply tweet11
Issue turnaround time17
Rank (amongst all ways to contact)4
Legibility of messaging76%
Customer service rating75%
Customer votes5,011
Information last updatedFri Oct 23 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

Duke Energy (NC & SC) Customer Service through Twitter

Duke Energy (NC & SC) is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Duke Energy (NC & SC) will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Duke Energy (NC & SC) your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Duke Energy (NC & SC) that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Duke Energy (NC & SC)'s personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Duke Energy (NC & SC)

Of the 4 way(s) to get in touch with Duke Energy (NC & SC), customers like you claim that the best one is the 800-777-9898 option. From this page you can easily access all the possible contact information options for Duke Energy (NC & SC) as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Duke Energy (NC & SC)? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

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