Duke Energy (NC & SC) Customer Care on Twitter

Getting Duke Energy (NC & SC)'s Attention on Twitter by GetHuman

https://twitter.com/DukeEnergy
Customer Twitter Account
Usually replies within: 13 hours
Best time to tweet: ~3:45pm
#4 of 4 contacts
4,986 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Duke Energy (NC & SC)

*rd party company Pike complaint
Outlets are not working in some rooms and the smoke alarm keeps going of
Duke sent an account to a collections agency and now it is on my credit report and I ha...
Service cancelation due to moving
hello i am a loyal costumer who has a serious issue with the contracter you hired to co...
repair yard light. burned out. Pole * F**AJ
My Firend was in hospital came home not well enough to pay his bill.and power was cut off
I need service as a new customer
We are having the house demolished we need Duke power to turn the power off at the street
On December ******* we called to get power transferred from Cathy McDonald to Sandra Sh...
Power line sparking an effecting lights in my home.
I need to speak to a customer service representative please.
This is a commercial account. We have a power pole that has rotted and we are replacin...

Get help with my issue

Duke Energy (NC & SC) Twitter-based Customer Help - Stats

Twitter @ Handlehttps://twitter.com/DukeEnergy
Call-back availableNO
Best hours24 hours, 7 days
Right time to tweet them3:45pm
Expected reply tweet13
Issue turnaround time17
Rank (amongst all ways to contact)4
Legibility of messaging60%
Customer service rating51%
Customer votes4,986
Information last updatedWed Nov 23 2022 10:00:00 GMT+0000 (Coordinated Universal Time)

Duke Energy (NC & SC) Customer Service through Twitter

Duke Energy (NC & SC) is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Duke Energy (NC & SC) will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Duke Energy (NC & SC) your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Duke Energy (NC & SC) that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Duke Energy (NC & SC)'s personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Duke Energy (NC & SC)

Of the 4 way(s) to get in touch with Duke Energy (NC & SC), customers like you claim that the best one is the 800-777-9898 option. From this page you can easily access all the possible contact information options for Duke Energy (NC & SC) as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Duke Energy (NC & SC)? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Duke Energy (NC & SC)

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