Dropbox Customer Care on Twitter

Getting Dropbox's Attention on Twitter by GetHuman

@dropboxsupport
Customer Twitter Account
Usually replies within: 4 hours
Best time to tweet: ~2:30pm
#1 of 3 contacts
406 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Dropbox

I have over *** files to send with Dropbox. I have a dropbox account. I have uploaded t...
You charged me $***.** for a year subscription and I only wanted to pay $***month.
I have the Dropbox pro & have had it for a few years now. I need help with syncing...
Hi I need a transcript of of a bodycam made by Dropbox**Would you please help me **Than...
My dropbox account is not coming up in my tree . Therefore i cant save any of my work.
My account is disabled and idk why
I cannot access Dropbox on my laptop?**Can someone from support call me at...
Sir, I had uploaded Dropbox photo, she is no longer showing in Dropbox
I was charged to $*** and not notified. I need this charge reversed.
Had some business with Joe Memmonna a few moths back. Our biz is done.*I get his name a...
I have not been used dropbox for the last year and I want to get my refund for a recent...
Cannot log-in to account. This help dialogue also is locking me out it seems. **I have...
I have a dropbox free account I have not used for some time - years. I tried to sign-in...

Get help with my issue

Dropbox Twitter-based Customer Help - Stats

Twitter @ Handle@dropboxsupport
Call-back availableNO
Best hours24 hours, 7 days
Right time to tweet them2:30pm
Expected reply tweet4
Issue turnaround time6
Rank (amongst all ways to contact)1
Legibility of messaging93%
Customer service rating93%
Customer votes406
Information last updatedMon Oct 19 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Dropbox Customer Service through Twitter

Dropbox is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Dropbox will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Dropbox your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Dropbox that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Dropbox's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Dropbox

Of the 3 way(s) to get in touch with Dropbox, customers like you claim that the best one is the @dropboxsupport option. From this page you can easily access all the possible contact information options for Dropbox as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Dropbox? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Dropbox

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