Dropbox Customer Care on Twitter

Getting Dropbox's Attention on Twitter by GetHuman

@dropboxsupport
Customer Twitter Account
Usually replies within: 4 hours
Best time to tweet: ~2:30pm
#1 of 3 contacts
430 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Dropbox

Yesterday, I downloaded Dropbox because a coworker sent me some files in a shared file...
I have * drop boxes and need to cancel one need to know if they are both exactly the same
i have * drop boxes i need to know what each of them are. If not I'm cancelling both.*I...
When I was hired by the Town of Preston, somehow following the directions I was given I...
If I get dropbox though quicken and my quicken membership expire. Do I lose access to...
Hi plzzz help me actually i missed my password and dont hv email access toooo how can i...
I changed to an iPhone I have registered again with Dropbox three times I’ve use three...
I did not approve of the charge on my American Express . Please remove it.
Unauthorized charge on ***** of $**.** pending charges for a Dropbox account I do not h...
Hi my name is Shafeek achulay my Dropbox photos r missing how can I recovery my all pitcher
My desktop app keeps crashing and will not sync the files I had uploaded so other membe...
When I check a folder in selective sync to show up on my computer....it shows up in the...
My account canceled and I want my amount refunded ASAP. You charged me twice in one mon...

Get help with my issue

Dropbox Twitter-based Customer Help - Stats

Twitter @ Handle@dropboxsupport
Call-back availableNO
Best hours24 hours, 7 days
Right time to tweet them2:30pm
Expected reply tweet4
Issue turnaround time6
Rank (amongst all ways to contact)1
Legibility of messaging94%
Customer service rating92%
Customer votes430
Information last updatedFri Nov 25 2022 08:00:00 GMT+0000 (Coordinated Universal Time)

Dropbox Customer Service through Twitter

Dropbox is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Dropbox will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Dropbox your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Dropbox that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Dropbox's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Dropbox

Of the 3 way(s) to get in touch with Dropbox, customers like you claim that the best one is the @dropboxsupport option. From this page you can easily access all the possible contact information options for Dropbox as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Dropbox? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Dropbox

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