How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Dick's Sporting Goods below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Dick's Sporting Goods phone number to document the phone system.
Here is how our research team describes the way the Dick's Sporting Goods phone system greets you: Please hold for the next available team member.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, a representative will come on the line.
Below are some clips we've found from Dick's Sporting Goods's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Dick's Sporting Goods.
Every season starts here.
To help us improve our performance, this call may be monitored or recorded.
For information about our privacy policy, please visit w w w dot dicks sporting goods dot com.
Please hold for the next available teammate to assist you.
We are doing our best to get you off the bench and back into the game.
For answers to frequently asked questions, or to chat with one of our teammates, visit w w w dot dick sporting goods dot com.
Hi. Thank you for calling Dick's Sporting Goods."
Excerpt from a call with Dick's Sporting Goods
Tuesday, January 16, 2024 3:53 PM
What are the hours and when should I call?
Dick's Sporting Goods operates the call center for this 877-846-9997 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 725 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Dick's Sporting Goods call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Dick's Sporting Goods phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Dick's Sporting Goods staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Dick's Sporting Goods is Sunday.The most busy day to call is Monday, which averages 41% more phone calls by comparison.Again, this is based on a sample of 725 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
Dick's Sporting Goods offers a flexible and hassle-free return policy. Customers can return most items within 60 days of purchase, either in-store or online. For in-store returns, individuals should bring the purchase receipt or order confirmation email along with the item in its original packaging. Refunds will be issued in the original form of payment. For online returns, shoppers can initiate the process through their online account or by contacting customer service. Items returned online may be subject to return shipping fees. Certain items like firearms, ammunition, and customized products cannot be returned. For additional details and exceptions to the return policy, customers are encouraged to visit the Returns and Exchanges section on the Dick's Sporting Goods website.
Yes, there is a warranty for the products sold at Dick's Sporting Goods. Dick's Sporting Goods offers a limited warranty on most of their products. The specific warranty terms and conditions vary depending on the manufacturer and the type of product. Generally, the warranty covers defects in materials and workmanship for a specified period of time. However, certain products may have additional warranties or require registration for extended coverage. It is recommended to review the product packaging or consult with a store associate for specific warranty information. Dick's Sporting Goods is committed to ensuring customer satisfaction and will assist with warranty claims or inquiries to the best of their ability.
Yes, Dick's Sporting Goods does offer price adjustments. If you find a lower price on a product within 14 days of your purchase, you can request a price adjustment and receive the difference in price. To qualify for a price adjustment, the item must be the same brand, model, and color, and it must be in stock at both Dick's Sporting Goods and the competitor's store. Price adjustments are not available for online purchases. To request a price adjustment, simply bring your receipt and proof of the lower price to the customer service desk at any Dick's Sporting Goods store.
Click the link above to get answers to just about any Dick's Sporting Goods customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Dick's Sporting Goods, and their purpose. Are any of these similar to the reason you are trying to call?
Incorrect order received: "We just received an order of a pair of shorts, and they're not the right shorts."
- From a call lasting 5m 23s , Nov 19, 2024 7:03 PM
Order assistance request: "I placed an online order, and one of the items that I ordered, they gave me quantity of, you know, two hundred and something, and I can't change it."
- From a call lasting 30m 39s , Nov 19, 2024 2:11 PM
Coupon usage issue: "I keep having problems with that coupon."
- From a call lasting 2m 41s , Nov 18, 2024 5:26 PM
Missing order confirmation: "The issue is I never got an email confirmation."
- From a call lasting 6m 49s , Nov 15, 2024 1:10 AM
Payment issue with order: "I'm ordering some goods that are gonna be delivered to Florida."
- From a call lasting 3m 25s , Nov 13, 2024 1:35 PM
Store closing time inquiry: "What time they close?"
- From a call lasting 2m 2s , Nov 11, 2024 7:30 PM
Information about why customers call Dick's Sporting Goods is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Dick's Sporting Goods provides this option.
Dick's Sporting Goods Customer Help Desk / Web Support
As a last, sometimes only, resort- Dick's Sporting Goods customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Dick's Sporting Goods's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Dick's Sporting Goods agent. This phone number is Dick's Sporting Goods's best phone number because 21,918 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-846-9997 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. The Dick's Sporting Goods call center that you call into has employees from St. Louis, MO / Jamaica and is open 24 hours, 7 days according to customers. In total, Dick's Sporting Goods has 2 phone numbers. It's not always clear what is the best way to talk to Dick's Sporting Goods representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Dick's Sporting Goods. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Dick's Sporting Goods. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.