A:Press 1 then press 1 for Home Services or 2 for Business Services.Our free phone can also navigate phone menus to get a live human at Cincinnati Bell for you.
Q:
Does Cincinnati Bell offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Wednesday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Cincinnati Bell below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Cincinnati Bell phone number to document the phone system.
Here is how our research team describes the way the Cincinnati Bell phone system greets you: Enter your 10-digit account number, phone number, or your reachable number. If you are not a customer, press 1.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 then press 1 for Home Services or 2 for Business Services.
Below are some clips we've found from Cincinnati Bell's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Welcome to Cincinnati Bell now UltaFiber.
To better assist you, please enter your ten digit phone number, your account number, or your can be reached number."
Excerpt from a call with Cincinnati Bell
Tuesday, November 19, 2024 4:01 PM
What are the hours and when should I call?
Cincinnati Bell operates the call center for this 888-246-2355 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 350 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Cincinnati Bell call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Cincinnati Bell phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Cincinnati Bell staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Cincinnati Bell is Sunday.The most busy day to call is Friday, which averages 259% more phone calls by comparison.Again, this is based on a sample of 350 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
Cincinnati Bell offers a comprehensive range of services to meet all your communication and entertainment needs. We provide high-quality internet services, including fiber-optic internet with speeds up to 1 Gbps, to ensure fast and reliable connectivity throughout your home or business. Our phone services offer excellent voice quality and various plans to suit your calling needs. We also provide advanced digital TV services with a wide selection of channels, on-demand content, and streaming options, delivering an exceptional entertainment experience. In addition, Cincinnati Bell offers home security solutions, including video monitoring, home automation, and 24/7 professional monitoring services. Whether you need internet, phone, TV, or home security services, Cincinnati Bell has you covered with reliable, state-of-the-art solutions.
Cincinnati Bell's equipment return policy allows customers to return leased or rented equipment within 14 days of service cancellation or upgrade. The equipment must be in its original condition, complete with all accessories and packaging. Customers are required to provide proof of the equipment return, such as a tracking number or receipt. Failure to return the equipment may result in additional charges or fees. Cincinnati Bell also offers the option to schedule a return pickup for a nominal fee. By adhering to the equipment return policy, customers can ensure a smooth transition and avoid any unnecessary charges or complications.
Yes, you can upgrade your Cincinnati Bell services. Cincinnati Bell understands that your needs may change over time, so they offer the flexibility to upgrade your services as required. Whether you want to enhance your internet speed, add more channels to your TV package, or upgrade your phone plan, Cincinnati Bell has options to suit your needs. To upgrade your services, you can visit their website or contact their customer service team. They will guide you through the available upgrades and help you select the best options based on your preferences and budget. Cincinnati Bell strives to ensure that you have access to the latest and most reliable services, making it convenient for you to stay connected and enjoy an exceptional experience.
Click the link above to get answers to just about any Cincinnati Bell customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Cincinnati Bell, and their purpose. Are any of these similar to the reason you are trying to call?
Dispute over billing: "We have a receipt, we returned all the equipment."
- From a call lasting 9m 49s , Nov 29, 2024 6:55 PM
Internet setup inquiry: "I was wondering I would like for an Internet to be set up in my name."
- From a call lasting 14m 13s , Nov 19, 2024 4:01 PM
Internet service issue: "My Internet is off, and I don't know why."
- From a call lasting 7m 54s , Oct 26, 2024 6:00 AM
Internet connection issue: "I don't have connection to the Internet on my TV."
- From a call lasting 25m 14s , Oct 23, 2024 10:46 PM
Missed phone installation: "I had ordered a phone being installed last week, and it never showed up."
- From a call lasting 15m 49s , Oct 2, 2024 6:42 PM
Service cancellation issue: "I canceled my service and now I can't get my service that I had."
- From a call lasting 32m 37s , Aug 31, 2024 1:31 AM
Information about why customers call Cincinnati Bell is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Cincinnati Bell provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Cincinnati Bell will reply our your email.
Cincinnati Bell Customer Service on X (formerly Twitter)
Use this link to submit your issue to them on Twitter
Cincinnati Bell, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Cincinnati Bell Customer Service on Facebook / Messenger
Use this link to submit your issue to them on Facebook
Some customer service teams, like that of Cincinnati Bell, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Cincinnati Bell customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Cincinnati Bell's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Cincinnati Bell agent. This phone number is Cincinnati Bell's best phone number because 4,968 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-246-2355 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Cincinnati Bell first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or twitter or facebook or email. In total, Cincinnati Bell has 1 phone number. It's not always clear what is the best way to talk to Cincinnati Bell representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Cincinnati Bell. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Cincinnati Bell. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.