Chegg Customer Care on Twitter

Getting Chegg's Attention on Twitter by GetHuman

@CheggHelp
Customer Twitter Account
Usually replies within: 15 hours
Best time to tweet: ~10:45am
#4 of 5 contacts
7,805 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Chegg

I used an email address that I don't use anymore, to make my Chegg account and I forgot...
My card was double charged for this month.
Good day i have been trying to add a payment method on my chegg account and i am not ab...
Can't order books. Something wrong with page. Can't put expiration date.
Hi, I would like to change my email connected to my Chegg account from *****@***.com to...
Hi, I would really like to begin a subscription but it keeps saying there are too many...
Chegg is not accepting my payment method. I'd like to be able to pay for services on Chegg.
I've been trying to re-subscribe using multiple browsers and I keep receiving the same...
I cancelled my subscription and I’m still being charged please refund my money now
I have not purchase the chegg but It deduct money from my vredit card so I want my mone...
I have cancelled my subscription and have been charged nevertheless.*I need my entire refund.
Logging in from computer that is listed under devices but says it is not the right comp...
Bogus account billing repeated. I am about to SUE!

Get help with my issue

Chegg Twitter-based Customer Help - Stats

Twitter @ Handle@CheggHelp
Call-back availableNO
Best hoursclosed EST
Right time to tweet them10:45am
Expected reply tweet15
Issue turnaround time15
Rank (amongst all ways to contact)4
Legibility of messaging85%
Customer service rating84%
Customer votes7,805
Information last updatedTue Dec 06 2022 10:00:00 GMT+0000 (Coordinated Universal Time)

Chegg Customer Service through Twitter

Chegg is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Chegg will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Chegg your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Chegg that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Chegg's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Chegg

Of the 5 way(s) to get in touch with Chegg, customers like you claim that the best one is the 855-581-9873 option. From this page you can easily access all the possible contact information options for Chegg as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Chegg? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Chegg

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