Chegg Customer Care on Twitter

Getting Chegg's Attention on Twitter by GetHuman

Customer Twitter Account
Usually replies within: 15 hours
Best time to tweet: ~10:15am
#4 of 5 contacts
7,803 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Chegg

I have two charges from CHEGG and I did not order anything nor do I know what these ch...
i cancelled my subscription and i want a refund
Suspend issue i need it urgently kindly solve asap
I canceled my old subscription and I asked customer support to return the remaining * d...
I need to end membership and get a refund
I want a refund of my monthly subscription, I didn't mean to press purchase I was tryin...
I'm not receiving an expert answer
I'm not receiving my expert answer.
It takes so long to receive an expert answer. I posted around * and I'm still not getti...
I have the wrong email on my account so I cant verify by getting the code when I try to...
every I open something with chegg, it asks me to verify that I am human. I have done al...
i want to cancel my suscription and ask for a refund thank u
I bought a $ ** monthly subscription that includes everything. I canceled it, but I wan...

Get help with my issue

Chegg Twitter-based Customer Help - Stats

Twitter @ Handle@CheggHelp
Call-back availableNO
Best hoursclosed EST
Right time to tweet them10:15am
Expected reply tweet15
Issue turnaround time16
Rank (amongst all ways to contact)4
Legibility of messaging87%
Customer service rating86%
Customer votes7,803
Information last updatedWed Nov 24 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Chegg Customer Service through Twitter

Chegg is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Chegg will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Chegg your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Chegg that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Chegg's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Chegg

Of the 5 way(s) to get in touch with Chegg, customers like you claim that the best one is the 855-581-9873 option. From this page you can easily access all the possible contact information options for Chegg as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Chegg? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Chegg

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