Barnes & Noble Customer Care on Twitter

Getting Barnes & Noble's Attention on Twitter by GetHuman

@BN_care
Customer Twitter Account
Usually replies within: 4 hours
Best time to tweet: ~1:45pm
#8 of 8 contacts
210 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Barnes & Noble

Package was delivered to my address for somebody else. Don't know who it is. I have ****...
I'd like help with an order can't get anyone on phone
I ordered two books on **** online. The hardcover was delivered promptly but the paper...
I was charged a renewal $** in April but I don't want to renew. My renew date is in lat...
Order ********** delayed. Ordered May *. One music book delayed until May * the other...
I ordered * piano music books with * day delivery on May *. Currently * will be delive...
I have an automatic renewal of a joint account number with my wife. We are undergoing...
I am trying to contact the membership help line, but have been on hold for over an hour...
I really need help ordering * pocketbooks goingto *Sussex Corectional Center in Georget...
I am trying to return my law school textbooks soon and realized that I have yet to rece...
Trying to recover my Barnes and Noble Membership numbers
I bought a gift card from Raise for $**. However, when I added it to my Account, it sho...
When are all the barns and noble stores opening in Colorado springs the stay at home w...

Get help with my issue

Barnes & Noble Twitter-based Customer Help - Stats

Twitter @ Handle@BN_care
Call-back availableNO
Best hours24 hours, 7 days
Right time to tweet them1:45pm
Expected reply tweet4
Issue turnaround time6
Rank (amongst all ways to contact)8
Legibility of messaging79%
Customer service rating77%
Customer votes210
Information last updatedMon Oct 19 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

Barnes & Noble Customer Service through Twitter

Barnes & Noble is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Barnes & Noble will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Barnes & Noble your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Barnes & Noble that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Barnes & Noble's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Barnes & Noble

Of the 8 way(s) to get in touch with Barnes & Noble, customers like you claim that the best one is the 866-238-7323 option. From this page you can easily access all the possible contact information options for Barnes & Noble as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Barnes & Noble? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Barnes & Noble

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