A:Direct to a human.You can also use our free service that can talk to Adidas for you and report back.
Q:
Does Adidas offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 5am-8pm PST.The least busy day is Sunday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 14 minutes.The longest hold times are on Friday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Adidas below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Adidas phone number to document the phone system.
Here is how our research team describes the way the Adidas phone system greets you: If you are a member of our Adidas Club, press 1.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to a human
Below are some clips we've found from Adidas's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling adidas dot com.
Please select from the following menu options.
For status of order or returns, press one. If you are an Adidas employee, press two.
For product information or other questions, press three."
Excerpt from a call with Adidas
Wednesday, January 3, 2024 5:41 PM
They may ask you to enter information with the dial pad
"Thank you for calling adidas dot com.
If you are calling about the recent Yeezy release, please press three.
Thank you for calling Adidas. We are currently closed for the holiday.
Please try your call again on the next business day.
If you are looking for an update on an order, please visit w w w dot adidas dot com slash u s slash order dash tracker, and enter your order number."
Excerpt from a call with Adidas
Thursday, June 20, 2024 12:42 AM
The first phone menu
"Thank you for calling adidas dot com.
Please select from the following menu options.
For status of order or returns, press one.
If you are an Adidas employee, press two.
For product information or other questions, press three.
For Spanish, press eight."
Excerpt from a call with Adidas
Wednesday, May 1, 2024 3:54 PM
After you press 3
"For Spanish If you are calling about Adidas TechFit period proof product, press one.
If you are calling for ready to be remade, press two."
Excerpt from a call with Adidas
Tuesday, March 26, 2024 10:53 PM
What are the hours and when should I call?
Adidas operates the call center for this 800-982-9337 phone number Mon-Sun 5am-8pm PT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 320 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Adidas call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Adidas phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Adidas staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Adidas is Sunday.The most busy day to call is Monday, which averages 244% more phone calls by comparison.Again, this is based on a sample of 320 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
This number is effective in getting in touch with someone at Adidas, even if the menu is a little bit confusing. When calling, you're presented with several oddly specific choices before you're able to get to general questions.
Initially, you're asked to press 3 if you're calling about Adidas' most recent release. If you're not, you're taken to the main menu, where you can request help with an order, identify yourself as an Adidas employee or ask a question. Alternatively, if you go through those options without a selection, there is a choice to ask for Spanish.
If you do make a selection, you're asked if you have a question about a few specific products before getting to where you can ask any sort of question. Before getting to that choice, I was offered questions about Adidas' period proof line, its ready to be remade line and fitting for a sports bra. Checking this number revealed that this is the standard number for Adidas in general, as opposed to a number for their women's department.
Once I was past these selections, I was able to choose general questions and was connected with a representative, who asked for my name and how she could help. I identified myself and asked how long I would have to return an item if I ordered from adidas.com and it didn't fit properly. She said that the return window was 30 days from the date of delivery confirmation at my home address. I asked if that was 30 calendar days or business days, and she confirmed that was calendar days. She then asked if there was anything else, and I said there was not and hung up.
Based on this, I would definitely use this number again. The extensive and specific menu is odd, but the service is good and gets questions answered with ease.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Adidas
If you have time to do a bit of reading before you call Adidas, we recommend you read over some of our problem-specific articles.
Customers can return items to Adidas by following the required steps, which vary based on how the item was purchased. Make online returns using a prepaid shipping label generated by creating a return at Adidas.com. You can also return online purchases to an Adidas retail location with the receipt and shipping labels that came with the packaging.
Adidas will grant refunds on items purchased within 30 days of the receipt date. If you plan to ship your item, you must print out a return label that can be found in the order details and place it on your box. If you wish to return your item at an Adidas store, you must bring the original form of payment with a confirmation e-mail or the return label.
Click the link above to get answers to just about any Adidas customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Adidas, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with using multiple cards: "I wanted to see if you could help me use them."
- From a call lasting 4m 1s , Jul 19, 2024 12:15 AM
Order delivery inquiry: "Why wouldn't it ship to my address if I use my cash app?"
- From a call lasting 8m 14s , Jul 3, 2024 5:49 PM
Order status inquiry: "Can you check the status of an order, that I placed?"
- From a call lasting 3m 4s , Jun 22, 2024 11:33 PM
Inquiring about wide shoes: "I always worn Adidas shoes, but lately, the last pair of shoes that I bought hurt my feet and I need a limited type of wide shoes."
- From a call lasting 5m 27s , Jun 21, 2024 11:23 PM
Chat banners pop up when experts are available to chat. Available most hours of the day.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Adidas provides this option.
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Adidas, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Adidas customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Adidas's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Adidas agent. This phone number is Adidas's best phone number because 36,432 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-982-9337 include Track a Package, Refund a Charge, Missing Delivery, Return an Order, Product Feedback and other customer service issues. The Adidas call center that you call into has employees from California, India and is open Mon-Sun 5am-8pm PT according to customers. In total, Adidas has 2 phone numbers. It's not always clear what is the best way to talk to Adidas representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Adidas. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Adidas. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
