AFLAC Customer Care on Twitter
Getting AFLAC's Attention on Twitter by GetHuman
Customer Twitter Account
- Somebody from AFLAC usually replies within 2 hours.
- GetHuman site vistors rank this #4 out of 5 ways to reach them.
We recommend you call instead.
While there may be a wait on hold, you will likely get answers faster by calling AFLAC instead of messaging them on X (the website formerly called Twitter).
Recent reasons others tried tweeting AFLAC
Cannot log onto site even w correct credential. Also, the prompts on phone do not recog...
I would like to pay my Aflac bill before I'm forced to cancel it due to not being able...
My husband is deceased. Aflac sent me a refund check to his estate. We do not have an e...
My name is Sheila Johnson.DOB **-**-****.I have received several letters from your comp...
Just received final notice on my coverage plan but very recently received *nd notice bu...
I need clarification on my group disability insurance
Issue with billing. Need to talk with a person.
I'm trying to find out what type of Aflac policies I have. I have * different policies...
I submitted an AFLAC claim in December for an accident for falling. I must not have se...
I have two AFLAC policies: Cancer and Intensive Care. I receive separate paper invoices...
I had our checking account hacked Dec. ** and contacted Aflac Dec ** to change bank acc...
I want to know how to look up my online account, I need to know how to retrieve my user...
I'm trying to cancel my policy. Can't I speak to someone? Would like to talk to a liv...
AFLAC Twitter-based Customer Help - Stats
Twitter @ Handle@aflachelpdesk
Best hoursMon-Fri 9am-5pm EST
Right time to tweet them10:45am
Expected reply tweet2
Issue turnaround time5
Rank (amongst all ways to contact)4
Legibility of messaging72%
Customer service rating80%
Information last updatedSun Feb 18 2024 10:00:00 GMT+0000 (Coordinated Universal Time)
AFLAC Customer Service through Twitter
AFLAC is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that AFLAC will do this, but don' be surprised if they do.
Customer Support through Twitter in General
One thing you might like even more than trying to tweet or DM AFLAC your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like AFLAC that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that AFLAC's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.
More about contacting AFLAC
Of the 5 way(s) to get in touch with AFLAC, customers like you claim that the best one is the 800-992-3522 option. From this page you can easily access all the possible contact information options for AFLAC as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach AFLAC? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.