Toll-free·Calls Customer Service·Most popular Big Y number
Q:
How do I talk to a live human at Big Y?
A:Calling this Big Y number should go right to a real human being
Q:
Does Big Y offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-5pm EST.The least busy day is Tuesday, and the most busy day is Thursday. Details
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Big Y phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Big Y number should go right to a real human being
In fact, much of this information on this page is superfluous because this Big Y phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Big Y operates the call center for this 800-828-2688 phone number Mon-Fri 7am-5pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Big Y phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Big Y staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Big Y is Tuesday.The most busy day to call is Thursday.Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
The best time to call Big Y
In summation, the best day to call Big Y is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Big Y staffs the call center well on Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Big Y
If you have time to do a bit of reading before you call Big Y, we recommend you read over some of our problem-specific articles.
The store hours at Big Y may vary depending on the location. However, most Big Y stores are open from early morning to late evening, typically starting at 7 am and closing at 10 pm. It's important to note that certain holidays or special events may impact these operating hours. To find the specific store hours for your nearest Big Y location, you can visit their official website or use their store locator feature. Additionally, you can contact the store directly to inquire about their hours. Big Y strives to provide convenience to customers by offering extended operating hours to accommodate various schedules.
Yes, Big Y has a pharmacy conveniently located within our stores. Our pharmacy offers a wide range of services to meet your healthcare needs. Whether you need a prescription filled, over-the-counter medications, or consultation with our knowledgeable pharmacists, we are here to assist you. We take pride in providing exceptional customer service, ensuring that you receive personalized care and attention. Our experienced pharmacists are available to answer your questions, provide medication counseling, and help you manage your prescriptions. Additionally, we offer convenient services such as online prescription refills and prescription delivery for your convenience. At Big Y, we strive to make your pharmacy experience as seamless and efficient as possible, prioritizing your health and well-being.
Big Y has a customer-friendly return policy. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange. To be eligible for a return, the item must be in its original condition and accompanied by the original receipt within 30 days of purchase. Exceptions include perishable items, which must be returned within 24 hours, and electronic items, which have a 14-day return period. If the item is defective, Big Y will provide a refund or repair based on the manufacturer's warranty. Returns without a receipt or after the specified timeframes may be eligible for store credit at the manager's discretion. Big Y values your satisfaction and strives to make the return process hassle-free.
Click the link above to get answers to just about any Big Y customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More Big Y Customer Service Contacts
There are of course other ways to contact Big Y customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Big Y customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Big Y's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Big Y agent. This phone number is Big Y's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-828-2688 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Big Y first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Big Y has 1 phone number. It's not always clear what is the best way to talk to Big Y representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Big Y. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Big Y. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.