A:Must enter your merchant # or ID to speak to an agent.Our free phone can also navigate phone menus to get a live human at iPayment for you.
Q:
Does iPayment offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 8am-5pm PST.The least busy day is Tuesday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Wednesday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for iPayment below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this iPayment phone number to document the phone system.
Here is how our research team describes the way the iPayment phone system greets you: Thank you for calling customer service, and thank you for choosing us as your merchant services provider. Calls may be recorded. If you have your merchant account number, please press 1 to enter it now, or press 2 to enter the business phone number associated with the merchant account.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must enter your merchant # or ID to speak to an agent.
What are the hours and when should I call?
iPayment operates the call center for this 800-554-4777 phone number Mon-Sun 8am-5pm PT.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 308 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the iPayment call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this iPayment phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like iPayment staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call iPayment is Tuesday.The most busy day to call is Friday.Again, this is based on a sample of 308 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call iPayment is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that iPayment staffs the call center well on Tuesday.
Why Customers Call iPayment
If you have time to do a bit of reading before you call iPayment, we recommend you read over some of our problem-specific articles.
iPayment is a leading payment processing and merchant services provider that offers a comprehensive range of solutions to businesses of all sizes. With over 20 years of experience in the industry, iPayment enables businesses to accept a wide variety of payment types, including credit and debit cards, e-checks, and mobile payments. Whether it's online, in-store, or on-the-go, iPayment strives to simplify the payment process and enhance the overall customer experience. Their secure and reliable payment processing solutions help businesses streamline operations, improve efficiency, and increase revenue. iPayment also provides value-added services such as gift and loyalty card programs, as well as robust reporting and analytics tools to help businesses stay informed and make data-driven decisions. Overall, iPayment is committed to helping businesses thrive by providing innovative and tailored payment solutions to meet their unique needs.
Yes, iPayment prioritizes the security of its users' information. We have implemented multiple layers of data encryption and employ industry-standard security measures to safeguard all transactions and sensitive data. Our platform is Payment Card Industry Data Security Standard (PCI-DSS) compliant, which ensures the protection of payment card information. Additionally, we regularly subject our systems to thorough vulnerability assessments and penetration testing to identify and address any potential security vulnerabilities. We maintain a dedicated team of security experts to monitor our systems 24/7 and promptly respond to any security incidents or breaches. Rest assured that iPayment is committed to providing a secure and trustworthy payment processing experience for our users.
There are transaction limits with iPayment, but they vary depending on the specific plan and pricing structure that you choose. iPayment offers customized solutions to meet the unique needs of different businesses. Whether you opt for the basic plan or more advanced options, you can expect to have transaction limits in place. The limits are designed to ensure security and prevent fraudulent activities. However, iPayment understands that businesses may require flexibility and can work with you to adjust the transaction limits based on your specific requirements. To determine the transaction limits for your business, it is recommended to contact iPayment's customer support or consult with a sales representative who can guide you through the different plans and pricing options available.
Click the link above to get answers to just about any iPayment customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call iPayment is extracted from issues that customers have reported to GetHuman.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and iPayment will reply our your email.
Conclusion and closing notes
This is iPayment's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a iPayment agent. This phone number is iPayment's best phone number because 1,848 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-554-4777 include and other customer service issues. Rather than trying to call iPayment first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, iPayment has 1 phone number. It's not always clear what is the best way to talk to iPayment representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for iPayment. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like iPayment. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.