eSecuritel Customer Service

Phone Number & Contact Info

eSecuritel's Best Phone Number

855-309-8342
Toll-free·Calls Cricket Customer Service·Most popular eSecuritel number
Q:

How do I talk to a live human at eSecuritel?

A:Press 1, then 0# each time it asks for an account number
Q:

Does eSecuritel offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Thursday, and the shortest are on Monday. How is this calculated?

eSecuritel Customer Phone Numbers

Verizon Customer Service

877-751-3042
Toll-free · 24 hours, 7 days · Direct # for Verizon eSecuritel ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this eSecuritel phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then 0# each time it asks for an account number

What are the hours and when should I call?

eSecuritel operates the call center for this 855-309-8342 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 621 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this eSecuritel phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like eSecuritel staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call eSecuritel is Monday. The most busy day to call is Wednesday. Again, this is based on a sample of 621 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call eSecuritel

In summation, the best day to call eSecuritel is Monday. In this case, it's a no-brainer. Monday is not only the least busy day for calling this eSecuritel number, but it is also the day with the shortest hold times.

Why Customers Call eSecuritel

If you have time to do a bit of reading before you call eSecuritel, we recommend you read over some of our problem-specific articles.

What is eSecuritel?

eSecuritel is a leading provider of mobile device protection and support solutions for consumers and businesses. As an industry expert, eSecuritel offers comprehensive insurance coverage, extended warranty programs, and support services to safeguard and enhance the value of mobile devices. With a focus on superior customer experience, eSecuritel ensures swift and hassle-free device replacement, repair, or refund in the event of theft, loss, damage, or malfunction. By partnering with major wireless carriers, retailers, and manufacturers, eSecuritel leverages its expertise to deliver flexible and affordable protection plans. With eSecuritel, customers gain peace of mind knowing their valuable devices are safeguarded and they can stay connected, productive, and entertained with confidence.

How does eSecuritel work?

eSecuritel works by providing comprehensive mobile device protection and support solutions. When a customer enrolls in eSecuritel's services, their mobile device is safeguarded against accidental damage, loss, theft, and mechanical malfunction. In case of an incident, customers can easily file a claim online or via the eSecuritel mobile app, and a replacement device will be sent quickly to keep them connected. eSecuritel's protection plans typically cover device repair and replacement costs, including parts and labor, ensuring a seamless experience for the customer. Additionally, eSecuritel offers added benefits like 24/7 customer support, identity theft protection, and antivirus software for enhanced device security. Through their innovative technology and extensive network, eSecuritel ensures that its customers can stay connected without worries and enjoy the full functionality of their mobile devices.

What is eSecuritel's warranty policy?

eSecuritel offers a comprehensive warranty policy to ensure customer satisfaction. Our warranty covers all devices purchased from us for a period of 12 months, starting from the date of purchase. During this time, we guarantee that our products will be free from defects in material and workmanship. If any issues arise, we will promptly repair or replace the defective device at no additional cost to the customer, subject to certain terms and conditions. This warranty applies to both new and refurbished devices. However, it does not cover damages resulting from accidents, misuse, or unauthorized modifications. To benefit from our warranty, customers are required to provide proof of purchase. At eSecuritel, we stand behind the quality and reliability of our products, offering peace of mind to our valued customers.

Top eSecuritel customer service problems

Click the link above to get answers to just about any eSecuritel customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is eSecuritel's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a eSecuritel agent. This phone number is eSecuritel's best phone number because 3,726 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-309-8342 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call eSecuritel first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, eSecuritel has 2 phone numbers. It's not always clear what is the best way to talk to eSecuritel representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for eSecuritel. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like eSecuritel. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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