XO Communications Customer Service

Phone Number & Contact Info

XO Communications's Best Phone Number

888-575-6398
Toll-free·Calls Customer Service·Most popular XO Communications number
Q:

How do I talk to a live human at XO Communications?

A:Press 2 at first menu. Enter phone number, then enter account number and 4 at next menu. No callback after hours.
Q:

Does XO Communications offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this XO Communications phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2 at first menu. Enter phone number, then enter account number and 4 at next menu. No callback after hours.
Below are some clips we've found from XO Communications's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for calling Verizon. Please listen closely because this menu has changed. Sorry. Please choose from the following three options. To request repair of your service or check status of an open service issue, press one. For account service such as billing questions or to make changes to your account, press two. For questions about the XO to Verizon migration, or if your services have been impacted by the XO product decommission, press three. To repeat these options, please press nine. I still didn't hear you. Please choose from the following three options. To request repair of your service, or check status of an open service issue, press one. For account service such as billing questions or to make changes to your account, press two. For questions about the XO to Verizon migration or if your services have been impacted by the Ekso product decommission, press three. To repeat these options, please press nine.
Please choose from the following three options. To request repair of your service, or check status of an open service issue, press one.
For account service such as billing questions or to make changes to your account, press two."
Excerpt from a call with XO Communications
Thursday, April 4, 2024 3:25 PM

What are the hours and when should I call?

XO Communications operates the call center for this 888-575-6398 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 160 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this XO Communications phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like XO Communications staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call XO Communications is Friday. The most busy day to call is Thursday. Again, this is based on a sample of 160 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call XO Communications

In summation, the best day to call XO Communications is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that XO Communications staffs the call center well on Friday.

Why Customers Call XO Communications

If you have time to do a bit of reading before you call XO Communications, we recommend you read over some of our problem-specific articles.

What is XO Communications' pricing structure?

XO Communications offers a flexible and customized pricing structure designed to meet the unique needs of each customer. As a leading provider of business telecommunications services, XO Communications aims to deliver cost-effective solutions without compromising quality. The pricing structure varies based on factors such as the specific services required, the scale of the organization, and the length of the contract. XO Communications offers competitive pricing for its comprehensive suite of services, including voice, data, internet connectivity, cloud solutions, and managed network services. Customers can request a quote or contact a sales representative for detailed information on pricing options tailored to their specific requirements. With XO Communications, businesses can benefit from a transparent and scalable pricing model to ensure they receive the best value for their communication needs.

Is XO Communications available in my area?

Yes, XO Communications is available in various areas across the United States. As a leading nationwide provider of advanced telecommunications solutions, XO Communications has an extensive network infrastructure that covers multiple cities and regions. To check if XO Communications is available in your specific area, you can use their online availability tool or contact their customer service department for further assistance. By simply inputting your address or ZIP code, you can quickly determine whether XO Communications offers its services in your location. With a wide network footprint, XO Communications strives to deliver reliable and scalable communications solutions to businesses and enterprises throughout the country, connecting customers across different regions with their advanced technology and services.

What services does XO Communications provide?

XO Communications offers a wide range of services tailored to meet the diverse needs of businesses. Our comprehensive portfolio includes reliable and advanced solutions for both voice and data communications. We provide high-speed Internet access solutions, ranging from dedicated broadband connections to Ethernet services, enabling businesses to connect and collaborate seamlessly. Additionally, our voice services cater to businesses of all sizes, offering a flexible voice over IP (VoIP) platform that ensures crystal-clear voice communications. XO Communications also specializes in networking solutions, providing businesses with secure and scalable options for connecting multiple locations. Our services further extend to cloud and data center solutions, allowing businesses to enhance their IT infrastructure and take advantage of streamlined operations. With XO Communications, businesses can rely on our cutting-edge technology and dedicated customer support to efficiently manage their communication needs.

Top XO Communications customer service problems

Click the link above to get answers to just about any XO Communications customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More XO Communications Customer Service Contacts

There are of course other ways to contact XO Communications customer service besides the phone. Below we list the best ones, by medium.

XO Communications Customer Help Desk / Web Support

xo.com - Customer Service
Online customer service support
As a last, sometimes only, resort- XO Communications customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is XO Communications's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a XO Communications agent. This phone number is XO Communications's best phone number because 960 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-575-6398 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call XO Communications first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, XO Communications has 1 phone number. It's not always clear what is the best way to talk to XO Communications representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for XO Communications. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like XO Communications. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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