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XFX Customer Service

Phone Number & Contact Info

XFX's Best Phone Number

800-880-3225
Toll-free·Calls Customer Service·Most popular XFX number
Q:

How do I talk to a live human at XFX?

A:Calling this XFX number should go right to a real human being
Q:

Does XFX offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-5pm PST. The least busy day is Monday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this XFX phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this XFX number should go right to a real human being
In fact, much of this information on this page is superfluous because this XFX phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

XFX operates the call center for this 800-880-3225 phone number Mon-Fri 9am-5pm PT. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 46 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this XFX phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like XFX staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call XFX is Monday. The most busy day to call is Thursday. Again, this is based on a sample of 46 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call XFX

In summation, the best day to call XFX is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that XFX staffs the call center well on Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call XFX

If you have time to do a bit of reading before you call XFX, we recommend you read over some of our problem-specific articles.

What is XFX's return policy?

XFX offers a hassle-free return policy to ensure customer satisfaction. Our return policy allows you to return any XFX product within 30 days of the purchase date, provided it is in its original condition and packaging. To initiate a return, simply contact our customer support team who will guide you through the process and provide a return authorization number. Returns without this number will not be accepted. Once the return is received and inspected, a refund will be issued within 7-10 business days. Please note that shipping costs are non-refundable, and the customer is responsible for return shipping expenses unless the product is deemed defective. At XFX, we strive to provide an efficient and transparent return process for our valued customers.

What is the warranty period for XFX products?

The warranty period for XFX products varies depending on the specific product. Generally, XFX offers a standard warranty period of three years for most of their graphic cards and power supplies. However, some products, such as motherboards, may have a shorter warranty period of two years. Additionally, XFX provides an option to extend the warranty through their registration program, which allows customers to extend the warranty period up to five years. It is important to check the individual product's warranty terms and conditions to determine the exact warranty period. XFX aims to provide reliable and long-lasting products, and their warranty coverage ensures customers have peace of mind and support for their XFX purchases.

Does XFX offer international shipping?

Yes, XFX offers international shipping. We understand that our customers are located all around the world and want to provide them with access to our products. Whether you are in Europe, Asia, or any other part of the world, you can enjoy our products by taking advantage of our international shipping services. Please note that the shipping cost and delivery time may vary depending on your location. To ensure a smooth transaction, we suggest reviewing our international shipping policy on our website or contacting our customer support team for further assistance. We are committed to providing convenient options for customers worldwide to enjoy our high-quality products.

Top XFX customer service problems

Click the link above to get answers to just about any XFX customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More XFX Customer Service Contacts

There are of course other ways to contact XFX customer service besides the phone. Below we list the best ones, by medium.

XFX Customer Email Addresses

neweggsupport@xfxforce.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and XFX will reply our your email.

Conclusion and closing notes

This is XFX's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a XFX agent. This phone number is XFX's best phone number because 276 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-880-3225 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call XFX first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, XFX has 1 phone number. It's not always clear what is the best way to talk to XFX representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for XFX. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like XFX. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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